Senior Director of Product, Payments
About The Position
We are seeking an experienced Senior Director of Product, Payments to lead and scale our B2B payment platform business serving the restaurant and convenience store industries. You will be responsible for defining the product vision and ensuring operational excellence across our payment ecosystem. This role requires a blend of product strategy, technical understanding of payment technologies, and operational leadership to drive innovation and cross-sell value through PAR’s broader platform. Position Location: Chicago, IL, Philadelphia, PA, Austin, TX, Minneapolis, MN, or Central New York (New Hartford, NY or Syracuse, NY). There is the capability to be remotely based in any of these locations. This role operates with flexibility to work remotely and onsite as business needs dictate. The team will exercise judgment in determining when in-person presence adds value. Occasional in-person meetings, leadership sessions, and team events will take place in the global company locations.
Requirements
- 10+ years in product management and operations, with 5+ years in payment technologies
- Proven track record of launching successful B2B payment products
- Experience in the restaurant, convenience store, or retail tech space preferred
- Demonstrated success in cross-selling strategies
- History of managing cross-functional teams in a fast-paced environment
- Deep understanding of card processing, ACH, wire, wallets, and emerging payments
- Experience in transaction fee optimization and merchant negotiations
- Strong background in scaling ops for high-volume systems
- Expert knowledge of PCI DSS, AML, KYC, and payment compliance
- Familiarity with restaurant and c-store business operations
- Experience integrating payments with POS, inventory, and loyalty platforms
- High technical aptitude and ability to work with engineering
- Strategic thinker around bundling and solution packaging
- Analytical and data-driven decision-making skills
- Excellent communication and stakeholder management
- Expertise in risk management and fraud prevention
- Strong leadership and mentoring abilities
- Ability to thrive in ambiguity and bring structure to scaling teams
- Customer-first mindset with a passion for innovation in retail tech
Responsibilities
- Define and execute the strategic vision and roadmap for the payment platform
- Deliver innovative solutions tailored to food service and retail ops
- Align product development with market opportunities and customer value
- Translate business needs into technical requirements
- Identify and execute cross-sell opportunities across PAR’s ecosystem
- Oversee daily platform operations ensuring reliability and performance
- Drive operational KPIs and continuous improvement
- Manage risk, compliance, and fraud prevention for food/retail environments
- Build strong partnerships with processors, banks, and regulators
- Optimize costs and develop bundled solution strategies
- Build and lead high-performing product and ops teams
- Cultivate a culture of innovation and customer-centricity
- Align cross-functional teams across Sales, Eng, Marketing, and Legal
- Represent PAR at industry events and with executive stakeholders
- Develop team objectives, incentive plans, and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
