Senior Director of Product Management, Field Service AI Solutions

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a visionary, strategic, and experienced senior product leader with a proven track record of driving new product capabilities from initial concept to market leadership. Reporting directly to the Chief Product Officer (CPO), you will be the chief strategist and evangelist responsible for driving the future of the AI portfolio for our Field Service & Operations Cloud. Working with product leaders from across the business, you will define and deliver a market leading portfolio of AI solutions. And, most importantly, you will work directly with customers to ensure our most advanced technology solutions lead to tangible enterprise outcomes. Field Service & Operations organizations are navigating a once-in-a-generation shift driven by AI. They are pivoting from reactive to predictive service organizations, redefining how they manage their workforces, assets and operations. In this role, you are at the helm of this transformation. You will define what "AI in Field Service & Operations" means for the market—shaping a narrative that moves the industry from simple automation to intelligent, autonomous operations. By guiding thousands of companies toward higher first-time-fix rates and smarter dispatching, you will establish the benchmark for how AI is deployed at scale in the physical world. This leader will be accountable for delivering product innovations, driving adoption and customer success with our AI solutions, and delivering tangible revenue growth, working in strong collaboration with go-to-market strategy, sales, marketing, and engineering organizations.

Requirements

Experience: Equivalent of 15+ years of product management or similar experience, with a significant portion in senior executive leadership roles within complex, matrixed organizations.
Matrixed Leadership Excellence: Proven ability to influence, inspire, and align multiple business units and global teams without direct reporting authority.
AI Technical Acumen: Strong understanding of key AI technologies, specifically including LLMs, predictive AI and computer vision models
Strategic & Execution-Oriented: A track record of launching "0→1" products and scaling them; able to define the big picture while ensuring the velocity of delivery.
Global Communication & Presence: Exceptional storyteller with executive presence; able to travel internationally and effectively influence C-level stakeholders across diverse cultures and markets.
Domain Expertise: Deep expertise in Field Service, customer operations, workforce management, or industrial technology.

Responsibilities

Define and Evangelize the Global Vision: Build and articulate a compelling vision for the future of Field Service, specifically focusing on how AI and agentic capabilities will revolutionize asset management and dispatching.
Global Evangelism & Market Presence: Serve as the primary global voice for Field Service AI. This includes attending major events in global hubs and leading high-stakes sessions with international customer executives to establish a market-leading position.
Lead the Product Portfolio (Matrixed Leadership): Own and drive a cohesive AI narrative across the entire business. Ensure cross-pillar cohesion and prevent siloed development by aligning teams such as Field Agent and Dispatch Agent behind a unified roadmap.
Drive AI-Native Experiences: Partner closely with R&D and platform teams to ensure the right priorities land in the roadmap, unblocking delivery challenges to embed AI across every layer of service delivery.
Drive Strategic Partnerships & Platform Integration: Lead cross-functional collaboration with platform teams and diverse business lines to identify synergies that accelerate innovation. Focus on creating integrated workflows that unlock new monetization opportunities and expand the AI value proposition across the enterprise.
Commercial Strategy & Revenue Accountability: Shape the pricing, packaging, and positioning strategy. Take direct accountability for growth in the "Agentforce for Field Service" add-on offering and overall revenue generated through the consumption of AI solutions.
Champion Customer Transformation: Design and scale customer success programs and adoption playbooks. Track rigorous KPIs such as first-time-fix rates and workforce productivity to prove the value of AI adoption.