Senior Director of Product - CX

Qualtrics • Provo, UT

1d • Hybrid

About The Position

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Director of Product Management - Candidate Experience Why We Have This Role Organizations are increasingly interacting with their customers in digital ways. From corporate chats, to email, to corporate social media, to mobile apps, to AI assistants, organizations are now serving their employees digitally at orders of magnitude higher than norms three to five years ago. The Product team at Qualtrics is looking for an experienced and senior product leader who will drive innovations that help organizations better serve their employees by deeply understanding and taking action on Customer Experience . You will lead an organization to work closely with our customers to develop the innovations that help them take their experience management game to the next level. You’ll work directly with Executives and Directors in our customers’ organizations to solve their problems in ways that are unique, differentiated, and most importantly impactful. You’ll report directly to our Chief Product Officer and you’ll develop the future PM leadership at Qualtrics. How You’ll Find Success A great product manager sits at the intersection of business, technology, and design. You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:

Requirements

• 10+ years in product management with successful product launches
• Proven ability to lead and mentor large, diverse teams
• Skilled in developing and implementing strategic product roadmaps
• Proficient in market analysis and identifying customer needs
• Strong understanding of technology and effective collaboration with engineering teams
• Data-driven: Robust analytical skills and experience using data to inform decisions
• Problem solving: Innovative with a proactive approach to complex problems
• Able to thrive in fast-paced, changing environments
• Prioritizes customer satisfaction and user experience
• Track record of driving product innovation
• Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.
• Leads a cross-functional team (“pod”) to define product roadmaps, set priorities, and allocate investments for EX product initiatives.
• Integral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.
• High influence on both product and business strategy, shaping the future direction of the EX offerings.
• Focused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement

Responsibilities

• Have a “CEO Mindset” and own the product strategy
• Develop and implement a company-wide go-to-market plan, working with all departments to execute and optimize over time
• Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
• Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc and partners with Sales to uncover best-practices, pain points, and training needs to maximize the growth and financial performance of the product.
• Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
• Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
• Collaborate with other groups within the company to orchestrate successful product outcomes including: Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
• Lead high-impact projects that shape the direction of the company.
• Develop and refine executive leadership skills by managing a talented team of product managers.
• Gain deeper insights into market trends and customer needs, influencing product strategy.
• Enhance strategic thinking and decision-making capabilities through data-driven initiatives.
• Build a network with senior stakeholders and industry leaders, expanding professional connections.
• Participate in high-level strategic discussions, influencing the company’s overall direction.
• Contribute to setting company-wide goals, gaining a holistic understanding of business operations
• Product Strategy: This is an amazing opportunity for a self-driven and ridiculously smart person to have a major impact helping thousands of customers.
• Product Definition and Execution: Favor execution via experimentation way more than strategic pontifications.
• Team Leadership and Cross-Functional Excellence : Create collaborative environments where the full diversity of styles and perspectives are heard and involved, as well as clearly setting expectations with collaborators and executive stakeholders to get stuff done.
• Process Optimization : Champion agile product development processes, encouraging a fail-fast mentality and continuous improvement to enhance team efficiency, deliver products more quickly, and respond dynamically to changing market conditions.
• Market Awareness and Competitive Analysis : Conduct regular market assessments to stay ahead of industry trends and competitor actions, integrating relevant findings into product strategy to ensure the product remains innovative and well-positioned.

Benefits

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees