Senior Director of Portfolio Operations

Chinatown Community Development Center•San Francisco, CA

About The Position

The Senior Director of Portfolio Operations is responsible for the operational success and strategic alignment of the Property Management department and the Compliance and Data teams. S/he works strategically with those teams to ensure that CCDC has strong systems, tools, staffing, policies and workflows to meet the needs of our residents and the community. Working with the teams s/he manages as well as the Director of Asset Management and members of the Fiscal team, s/he manages metrics and identifies solutions to ensure that the properties are occupied, operating well, fiscally viable, and in compliance with financial covenants and regulatory requirements. S/he is responsible for meeting the compliance requirements necessary for short-term and long-term affordability and sustainability. The Director is also responsible for aligning the property operation teams with broader organizational goals and values, including those around community building and resident leadership development. S/he supports and develops leaders of the property operations teams, helping to develop strong systems and build their leadership strengths.

Requirements

Strong management, supervision, team-building, problem-solving, and interpersonal skills
Understanding of HUD/LIHTC/affordable housing regulatory agreements and compliance requirements, fair housing laws, San Francisco landlord/tenant regulations, affordable housing management principles, and the affordable housing development process
Knowledge of 504/ADA regulations
Staff management and supervision skills, ability to train others
Budget preparation, analysis, monitoring skills
Understanding of Chinatown CDC’s mission and social/political context
Experience with pro formas, PNAs, capital planning, portfolio financial planning, refinancing, and re-syndication
Understanding of property management software programs (YARDI)
Intermediate-level skills in Microsoft Word and Excel
Prioritization and time management skills
Conflict resolution, de-escalation, and negotiation skills
Ability to work under pressure and meet deadlines
Ability to review and analyze contracts, regulatory agreements, and loan documents
Ability to represent the organization at public events
Strong written and verbal communication skills
Ability to operate within a very fast-paced, ever-changing environment
Ability to work with people of diverse economic, social, and ethnic backgrounds
Excellent motivational, leadership, supervisory and training skills
Personable and able to interact with diverse populations internally and externally as the organization’s representative
Able to manage stress
Five (5) years experience in progressive roles in affordable housing management or asset management
Five (5) years experience as a Director of Property or Asset Management or demonstrated equivalent experience overseeing those functions in a mid-to-large size organization
Familiarity with Yardi or equivalent software and LIHTC compliance requirements and procedures

Nice To Haves

Master’s Degree in Public Administration, Public Policy, or Business Administration
Understanding of issues facing diverse low-income populations
Experience working in low-income communities of urban neighborhoods
Familiarity with city government, especially San Francisco

Responsibilities

Provide leadership and support to Property Management and Compliance and Data team staff, with a focus on strategic priorities, coaching, and developing staff capabilities
Work with team leads to develop and implement strategic goals and objectives for the Property Management department and Compliance and Data teams
Align PM Department and Compliance and Data teams with broader organizational goals including those around community building and resident leadership development.
Assess staffing structure and positions within Data and Compliance and collaborate with DPM on PM staffing and structure
Assess Compliance and Data team structure and build teams out
Work with DPM to develop and refine systems to monitor operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
Work with teams to develop strong dashboard and analytics to help understand, assess and improve property operations work
Assess systems and identify improvements in measurement and performance
Work with DPM to ensure housing assets are performing at optimal levels financially and physically
Ensure that appropriate staff training programs are in place and are effective
Create and maintain a culture of excellence, accountability, professional growth and learning, especially in supervision
Provide expertise on strategic initiatives
Work with Data team to identify key operations data that can be shared out organizationally to inform organizational strategic decision-making and storytelling
Work with teams to identify and implement software and hardware improvements for better financial and operational performance across the teams
Provide strategic oversight and input into annual property budgets and maintenance/capital improvement plans to enhance the operations of each property
Ensure that contracts are regularly reviewed and negotiated
Review and monitor annual operating budgets for Property Management department and Compliance and Data teams
Provide strategy on housing operations model
Assist Property Management department and Compliance team in project planning with Housing Development department on management-related issues that can be identified in pre-development and construction
Supervise, train, and oversee the work of the Director of Property Management and Compliance and Data team leads
Ensure that staff positions are filled with competent, qualified staff
Serve as needed as staff liaison to CCDC Board of Directors
Work with Deputy Director of Operations to ensure that ET is monitoring the correct indicators for Property Management
Responsible for the recruitment, interview, and selection of directly supervised position vacancies
Write and conduct performance reviews for staff supervised
Develop work goals with staff supervised
Ensure staff know and follow safe work practices and policies
Approve annual work programs Property Management and Compliance and Data teams
Represent organization with governmental agencies, community groups and tenants