Senior Director of Operations

United Urology Group•Owings Mills, MD

76d•$165,000 - $185,000•Hybrid

About The Position

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more! Job Description: The Senior Director of Operations provides director leadership for Chesapeake Urology Associates’ regional offices, overseeing operational performance, strategic growth, and long-term planning. This role ensures the delivery of exceptional patient care while fostering a culture of accountability, collaboration, and high performance. The Senior Director drives initiatives that enhance operational efficiency, scalability, and business results. They serve as a mentor and coach to Directors of Operations and Site Managers, developing leaders who can think strategically and execute with excellence across a growing network of practices. This is a hybrid role, requiring regular travel to clinic offices and headquarters to maintain alignment, presence, and strong relationships across teams.

Requirements

Bachelor’s degree in Business, Healthcare, or related field required; a graduate degree such as Healthcare Administration, Business Management, or Public Health is preferred.
Minimum ten (10) years of director level leadership experience in a large multi-site medical group, hospital system, or healthcare organization.
Proven track record of managing multiple offices, including budget oversight, P&L responsibility, and operational strategy.
Demonstrated ability to lead, coach, and develop high-performing operational leaders.
Experienced in strategic planning, process improvement, and large-scale operational change.
Strong communication and relationship-building skills, with experience collaborating with physicians, senior leaders, and cross-functional teams.
High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.
Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Responsibilities

Strategic Leadership & Critical Thinking Coordinates the daily and long-term strategic operations and staff scheduling through close interaction with the Market Chief Executive Officer, Directors of Operations, Site Managers, and Physicians.
Provide high-level oversight of regional operations, focusing on long-term strategy, scalable processes, and organizational growth.
Develop and implement strategic initiatives in partnership with the Market CEO and other executive leadership.
Analyze trends, evaluate operational data, and provide recommendations for continuous improvement across the region.
Leadership & Talent Development Drive measurement and accountability with the Directors of Operations and Site Managers to ensure achievement of plans, goals, initiatives, and objectives, providing guidance and coaching on an ongoing basis
Foster a culture of accountability, collaboration, and innovation within the region.
Guide direct reports in managing their teams effectively, empowering them to focus on strategic rather than tactical day-to-day decisions.
Recognizes and provides management and staff coaching, counseling, and discipline.
Financial & Operational Oversight Responsible for guiding Directors of Operations and Site Managers on P&L for all practice office locations, including accountability to associated budget management and Net Operating Income performance.
Collaborate with the Market Chief Executive Officer on evaluating, acquiring, and managing medical equipment and devices.
Assures all supplies, equipment, physical space, and other resources are appropriately operated and maintained.
Partner with leadership on major operational initiatives, including new site openings, resource allocation, and large-scale process improvements.
Support the identification, evaluation, and deployment of initiatives that generate new revenue streams or operational efficiencies.
Organizational Culture & Stakeholder Management Act as a liaison between market offices and corporate leadership, ensuring consistent communication and alignment.
Promote organizational culture and core values across the region, reinforcing high standards for patient care and employee engagement.
Build and maintain relationships with physicians, APPs, and administrative leaders to support operational excellence.
Other Responsibilities Participate in special projects and initiatives as assigned by the Market CEO.
Travel regularly to regional offices and headquarters to maintain a strong presence and alignment with teams.