Senior Director of Operations, TPC Homes

The People Concern•Los Angeles, CA

46d•$110,000 - $125,000•Hybrid

About The Position

TPC Homes is the housing development and property management affiliate of The People Concern, one of LA's most respected homeless services organizations. We create and operate high-quality affordable and supportive housing for people experiencing or at risk of homelessness-because housing isn't just shelter, it's the foundation for stability and dignity. We're at an exciting inflection point. We've grown from concept to 200+ units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and we're positioned to be a significant part of the solution. The Senior Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings, we're providing stability for people rebuilding their lives. This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll work collaboratively with other senior leaders on our team to create the portfolio-level infrastructure that enables our team to excel and hundreds to move into high quality, stable housing where they can thrive.

Requirements

7-10 years in affordable housing operations at the corporate level.
Proven track record building or substantially improving operational systems and infrastructure in growing organizations.
Deep expertise in industry best practices and compliance.
Strong financial and analytical skills; comfortable with budgets and operational metrics.
Experience with Yardi or similar management software platforms and leveraging technology for operational insight.
Excellent project management, process design, and organizational skills.
Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments.
Leads through collaboration-builds infrastructure that enables people rather than constrains them.
Emotional intelligence and maturity to professionalize operations while respecting existing expertise and relationships.
Connects operations to mission-understands that operational excellence directly impacts resident outcomes.
Operates independently and creates clarity from ambiguity without needing extensive direction.
Current, valid California Driver's License with an acceptable driving record.

Nice To Haves

Experience working with supportive housing populations or high-acuity residents.
Track record professionalizing operations and formalizing systems in a growing organization.
Understanding of both housing development and ongoing property operations.
Bachelor's degree preferred.

Responsibilities

Design and implement portfolio-level systems for finance, compliance, and performance management that create consistency and scalability.
Build reporting dashboards and KPIs for actionable visibility into portfolio performance.
Optimize software and data tools to drive real-time insight.
Create standard operating procedures and documentation; strengthen audit readiness and compliance infrastructure.
Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support.
Maintain portfolio to industry benchmarks for occupancy, turnover, expense ratios, and resident satisfaction through systems and support.
Partner with property management team to implement operational best practices that enable property-level excellence.
Ensure portfolio-wide compliance with LIHTC, HUD, and all regulatory requirements.
Build analytics capabilities that translate data into actionable performance improvement and stronger underwriting of new opportunities.
Manage relationships with external finance, accounting and legal consultants.
Serve as strategic partner to Executive Director on organizational planning, growth readiness, and operational strategy.
Own key organizational functions such as compliance, risk management, insurance, and audit preparation
Support development pipeline by building systems that smoothly transition new properties from construction to operations.
Interface between TPC Homes' real estate-specific needs and The People Concern's infrastructure.
Contribute to board and investor reporting on operational performance and organizational health.