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Senior Director of Operations manages key operational areas within our organization. This role involves overseeing Charitable Customer Support, Development Operations Support (DOS), Supply Chain, and Field Service Operations. This position is responsible for working with the organization to strategically and tactically develop, align, and execute warehousing, fulfillment, distribution, and field support operations to meet business demand while improving customer experience. This position will provide strategic direction and leadership for multiple warehouse locations along with field operations and customer support, while applying accountability standards based on key metrics, implementing change to continuously improve performance and increase workflow efficiencies. This position will provide coaching, mentoring and support in the development of teammates and recognize individual and team success.