Senior Director of Operations

About the position

Senior Director of Operations manages key operational areas within our organization. This role involves overseeing Charitable Customer Support, Development Operations Support (DOS), Supply Chain, and Field Service Operations. This position is responsible for working with the organization to strategically and tactically develop, align, and execute warehousing, fulfillment, distribution, and field support operations to meet business demand while improving customer experience. This position will provide strategic direction and leadership for multiple warehouse locations along with field operations and customer support, while applying accountability standards based on key metrics, implementing change to continuously improve performance and increase workflow efficiencies. This position will provide coaching, mentoring and support in the development of teammates and recognize individual and team success.

Responsibilities

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Responsible for operations processes from order management through to product delivery.
• Foster a team environment that sets high standards of operations and performance and inspires others to perform at their best.
• Conduct regular business reviews with Field Services Leaders to monitor performance, progress, and achievement of business objectives.
• Drive improvements to quality and customer experience.
• Work with Field Services Leadership, Supply Chain, and Hardware Team to ensure processes are established to problem-solve issues and ensure ongoing continuous improvement.
• Ensure inventory control processes/measures are maintained for all products within all locations.
• Partner with Human Resources on employee issues/concerns, consistent application, and adherence of policies.
• Assist in determining sequencing and centralized roll-out of all process/policy changes, technology implementations, enhancements, and fixes.
• Responsible for the coordination of communication between field and Ops/Hardware/Supply Chain teams.
• Work with field leaders to identify issues with existing best practices and standard operating procedures (SOPs).
• Monitor and communicate monthly progress and quarterly results of KPI's.
• Participates in the development of short and long-range plans.
• Support the expansion and development of Continuous Process Improvement and business process engineering skills.
• Access and analyze processes, data points, and controls to determine sub-optimal performance.

Requirements

• 8-12 years of experience in management roles in Operations.
• Solid understanding of safety-first culture.
• Customer-oriented quality mindset and High-efficiency culture.
• Knowledge of financial impact of KPIs.
• Good understanding of shipping area.
• Proven experience and understanding of Inventory control.
• True believer of continuous improvement thinking/process.
• Previous experience implementing lean-six sigma core tools.
• Teambuilding, results oriented, and hands-on management style.
• Experience working with financial statements and how to correlate it to daily activities.
• High energy and can-do attitude leadership.
• Familiarity with compliance, document control processes and procedures.

Benefits

• Equal Opportunity Employer
• Diversity and Inclusion initiatives