Senior Director of Operations Outpatient Surgery Centers (Bilingual)

Mia Aesthetics Services•Miami, FL

About The Position

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all. Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. Be a part of a team transforming lives and supporting dreams every day! We are seeking an experienced and dynamic Senior Director of Operations to lead and enhance the operational capabilities of our organization. This role is critical to ensuring efficient, effective, and scalable operations across all our facilities. The Senior Director of Operations will oversee multiple departments, develop strategic plans, and drive operational excellence.

Requirements

Strong change management skills
Ability to drive employee engagement and employee retention
Excellent verbal and written communication skills in training, coaching and performance management
Strong business acumen with the know-how on driving operational excellence and excellent customer service
Excellent team player with thought leadership skills
Strong strategic planning and execution capabilities
Excellent leadership, communication, and interpersonal skills
Ability to drive change and improve processes
Proficient in using operational and project management software
Bachelor’s degree in business and/or healthcare related preferred
3+ years’ experience in leadership role
Experience in a healthcare environment including clinic operations in a medium size medical facility
Bilingual in English and Spanish

Nice To Haves

BLS Certification preferred
HIPAA & OSHA Compliance Certification preferred

Responsibilities

Provides leadership and direction to the Directors of Clinic Operations, fostering a culture of high performance and continuous improvement.
Oversees day-to-day operations, ensuring processes are streamlined and aligned with organizational goals
Champions and drives follow through of standard operating procedures and adherence to policies as defined by Mia Aesthetics
Ensures all clinics remain compliant in accordance with Quad ASF regulations
Travels and performs onsite visits to assigned clinics for purpose of evaluation, training, and support
Promptly addresses and problem solves for escalations at the clinic level
Performs ongoing evaluation of the clinic team’s performance and drives change as needed to drive excellence in patient care
Coaches Directors of Clinic Operations in addressing underperforming team members and/or unique employee matters mentoring and developing clinic leaders, ensuring robust succession planning
Fosters strong working relationships built on ongoing communication and trust across all clinic locations
Manages for employee retention to keep team members motivated and engaged in their role and committed to contributing to Mia Aesthetics for the long-term
Develops and implements operational strategies to support the organization’s objectives and growth plans
Identifies and implements process improvements to enhance efficiency, quality, and cost-effectiveness
Collaborates with senior leadership to set performance goals and KPIs
Drive the adoption of new technologies and innovative practices to enhance operational efficiency.
Stay abreast of industry trends and emerging technologies to keep the organization competitive
Establish and manage inventory control systems to ensure optimal stock levels and minimize excess or shortages
Conduct regular inventory audits and cycle counts to maintain data integrity
Develop a strategic procurement plan to source high-quality materials and services at competitive prices
Negotiate contracts and terms with suppliers to ensure favorable conditions
Utilize data analytics to monitor supply chain performance and identify areas for improvement
Prepare and present reports on supply chain metrics, inventory levels, and cost analysis to senior management
Leads initiatives to optimize resource allocation and manages budgets effectively
Implements and monitors quality assurance processes to ensure high standards of service delivery
Builds and maintains strong relationships with internal and external stakeholders, including clients, vendors, and regulatory bodies
Hires, trains, develops, and leads Directors of Operations as they support their surgical clinic
Provides leadership with respect to removing barriers and identifying solutions to help enable the Directors of Operation
Drives succession planning to include developing Clinical Administrators for future growth opportunities
Role models and champions Mia Aesthetics’ Core Values