Senior Director of Operations (COO-Track)

Frontera Healthcare•Menard, TX

54m

About The Position

The Senior Director of Operations is a key executive leader responsible for driving operational excellence across Frontera’s multi-site rural health center network. This role oversees Nursing Operations, Human Resources, and Compliance, ensuring seamless integration of clinical and administrative workflows, regulatory readiness, and financial sustainability. The position is designed as a succession pathway to Chief Operating Officer (COO) for candidates who demonstrate strategic vision, execution capability, and leadership development skills. Abide by Frontera’s Mission, Vision and Values daily.

Requirements

Master’s degree required in Healthcare Administration, Business Administration, Public Health, Nursing Leadership, or related.
7+ years of progressive healthcare operations leadership; 3+ years of managing multi-function teams.
FQHC or community health experience strongly preferred; rural healthcare experience a plus.
Proven success in value-based care, regulatory compliance, and budget management.
Strategic thinker with strong execution skills.
Expertise in clinical operations, HR processes, and compliance standards.
Financial acumen and ability to optimize revenue through operational improvements.
Proficiency with EHR system (NextGen preferred) and HRIS/ERP platforms.
Ability to lift/move up to 50 pounds.
Frequent standing, walking, and patient handling.
Exposure to clinical environments, including infectious diseases and biohazards.
Occasional travel and irregular hours may be required.

Nice To Haves

Certifications (FACHE, CPHQ, CHC) are a plus.
FQHC or community health experience strongly preferred; rural healthcare experience a plus.
Mission-driven, collaborative, and resilient.
Able to lead through complexity, inspire teams, and deliver measurable results in a resource-constrained rural environment.

Responsibilities

Direct daily operations for nursing, HR, and compliance teams.
Standardize workflows across sites to improve patient access, throughput, and satisfaction.
Monitor key metrics and implement process improvements for efficiency and quality.
Maintain continuous readiness for HRSA, FTCA, PCMH, and UDS audits.
Oversee credentialing, privileging, incident reporting, and corrective action plans.
Lead preparation for site visits and ensure compliance with all federal and state regulations.
Perform other duties as assigned to support the overall success of the organization.
Partner with HR to build leadership pathways, succession plans, and retention strategies.
Foster a high-performance culture emphasizing accountibility, growth, and teamwork
Support recruitment for critical roles and mentor emerging leaders.
Develop and execute strategies for value-based care and billable nursing programs (CCM, RPM)
Align operational workflows with quality improvement and payer requirements.
Identify and implement new service lines and partnerships to expand access and revenue.