Senior Director of Event Services & Security | Full-Time | Moody Center

Oak View Group•Austin, TX

34d•$100,000 - $125,000

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Senior Director of Event Services & Security will provide leadership and direction of the Event Services Department. Moody Center host over 150 events a year including UT Men’s/Women’s Basketball games, concerts, family shows, etc. With the VP of Events, this role will lead the following departments: Event Services, Guest Services, Security and Parking. The ideal candidate will exhibit a strong aptitude for leadership, project management, and a true passion for delivering first class customer service. This role pays an annual salary of $100,000-$125,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 24, 2026. About the Venue At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. We want you to join our team and create the most electric entertainment experience in the nation.

Requirements

5-7+ years’ experience in large sports and/or music entertainment management and production.
Bachelor’s degree in Sports/Event Management, Business or an equivalent combination of education and experience in field.
Proven ability to think strategically with a willingness to roll up sleeves and execute on projects.
Must be adaptable with the ability to work under pressure to meet deadlines.
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
Demonstrate knowledge in operation procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility.
Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
Exceptional experience in leading, motivating and developing employees.
A high degree of personal integrity and consistently put the interests of the organization first.
Strong ability to support creative ideation to enhance brand equity while supporting company culture, values and objectives.
Must be a strong communicator and cross-organizational collaborator.
Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint.

Nice To Haves

Security experience with large-scale events in a stadium or concert setting of a similar size (15,000 seats) is highly desirable.
Proficient in CAD
Staff training experience with both internal staff as well as a staffing vendor
Emergency management preparations and document creation.

Responsibilities

Ensure advancement of large scale events including concerts, sports events, and special events.
Oversee all production needs including stagehands, medical, fire, security, audio & visual and all operating equipment and covid protocols.
Directly manage event staff including, security managers, security vendor, event managers, guest services, parking vendor, police, medical, fire safety personnel.
Works closely with the VP of Event Services & Security to ensure event budgets are managed appropriately.
Prepares event services, security, guest services and parking departmental and estimated revenues.
Prepares reports of monthly event activities for submission to VP of Event Services & Security, Assistant General Manager and General Manager.
Develops policies and procedures for the event department and monitors their compliance.
Identify and make recommendations to arena management team on operational improvements, increased profitability, and efficiencies.
Establish new standards of customer service by collaborating with multiple arena departments.
Develop and maintain effective working relationships with clients, partners and stakeholders and university staff.
Lead and establish work groups to enhance recognition, communication and training.
Disseminates event information between sales, service, operations, building partners, subcontractors, decorators, vendors and community support services.
Work with box office and Sr. VP of Booking to prepare CAD drawings and any other necessary information.
Communicate with event promoters, event managers, and production managers throughout all stages of events; from pre-event planning event execution and settlement, coordinate the requirements of each event based on the client contracts and production/covid riders.
Serves at Manager on Duty at events; facilitate pre and post event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints.
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building.