Senior Director of Enterprise Innovation & Transformation, Emory Health Plan

Emory•Atlanta, GA

11d•Onsite

About The Position

Architect the Future of Healthcare Delivery Emory Health Plan seeks a visionary transformation leader to orchestrate enterprise-wide initiatives that will redefine how 63,000 members experience healthcare. As we scale from $800M to $1.3B over three years, you'll lead the strategic execution of high-impact programs spanning benefit design innovation, digital transformation, AI adoption, large-scale platform migrations, and revolutionary member and provider journey experiences. This is a hands-on leadership role for a builder who thrives at the intersection of strategy and execution. You'll be the catalyst connecting vision to reality, translating bold ideas into measurable outcomes while driving change across clinical, operational, and technology domains.

Requirements

8-10 years progressive experience leading transformation, innovation, or strategic initiatives in healthcare
5+ years hands-on program/project management experience delivering complex, enterprise-scale initiatives on-time and on-budget
Direct experience with health plans, managed care organizations, integrated delivery systems, or large healthcare payers
Proven track record leading digital transformation, technology implementations, or operational redesign programs
Deep understanding of health plan operations including benefits design, claims processing, provider networks, member services, and regulatory environment
Experience with member/patient journey mapping, service design, and experience optimization
Success leading change management in complex, matrixed organizations with diverse stakeholders
Transformation methodologies: Lean, Six Sigma, Agile, Design Thinking, change management frameworks (Prosci, Kotter)
Program management: PMP or equivalent, portfolio management tools (Smartsheet, Monday, Asana, JIRA), risk management, resource planning
Member/provider journey design: Journey mapping, persona development, service blueprinting, user research, touchpoint optimization
Digital platforms: Experience with member portals, mobile apps, CRM systems (Salesforce), benefits administration platforms, health IT systems
AI & analytics: Understanding of AI/ML applications in healthcare, predictive modeling, automation technologies, responsible AI principles
Benefits design: Knowledge of health insurance products, value-based benefit design, consumerism, wellness programs
Data & measurement: Analytics tools (Tableau, Power BI), defining KPIs, A/B testing, ROI analysis, outcome measurement
Healthcare regulations: HIPAA, ERISA, ACA, state insurance requirements, data privacy
Bachelor's degree in Healthcare Administration, Business, Engineering, or related field (required)