Senior Director of Engineering

CaptionCall by Sorenson • Salt Lake City, UT

4h

About The Position

The Senior Director of Engineering is responsible for the technical strategy, execution, and operational excellence of a critical platform in our Video Relay Service (VRS). This role leads engineering teams that build, scale, and operate a mission critical, real time communications platform that supports multiple products and services across the company. The Senior Director ensures the platform is highly reliable, secure, compliant, and extensible, enabling product teams to deliver customer value efficiently while meeting the demands of a regulated, always on service. This role requires strong technical judgment, deep experience with large scale distributed systems, and the ability to drive alignment across engineering, product, compliance, operations and exec stakeholders. Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Requirements

• Minimum 4 Year / Bachelors Degree Computer science, Computer Engineering, or related discipline, or equivalent professional experience.
• 10 Years of Experience Software Engineering Experience
• 10 Years of Experience Software Engineering Management Experience
• Leading engineering teams in Scrum Agile
• Leveraging AI tools to accelerate development and quality code
• Modernizing legacy platforms and reducing tech stack complexity
• Leading codebase rationalization and application optimization
• Strong ability to think strategically about platform architecture and long term technical evolution.
• Proven experience scaling engineering organizations and shared platforms.
• Excellent leadership, communication, and stakeholder management skills.
• Transformation experience, leading an engineering team through modernization of legacy platforms
• Leveraging AI engineering tools

Nice To Haves

• Graduate Degree

Responsibilities

• Provide senior technical and organizational leadership for a critical platform in Sorenson’s Video Relay Service (VRS), supporting real time, high availability communication between Deaf and hearing users.
• Lead engineering teams responsible for a large scale, distributed, real time platform, including call signaling, media handling, routing, and supporting services that operate 24x7 under strict reliability and regulatory expectations.
• Own platform health and outcomes, including availability, latency, resilience, security, and compliance, with direct impact on live customer and interpreter experiences.
• Guide architectural and technical decision making for systems built on SIP based communication, real time audio/video media, and cloud native distributed services, balancing innovation with operational stability.
• Partner with Product, Operations, Compliance, and Security leaders to define and deliver platform roadmaps that support VRS priorities while enabling multiple downstream products and teams.
• Establish and evolve engineering standards, development practices, and operational processes appropriate for a mission critical, regulated, always on platform.
• Drive continuous improvement in platform reliability, observability, incident readiness, and recovery, informed by production data and operational feedback.
• Ensure the platform supports regulated workflows, including emergency services, privacy, and data handling requirements, in close collaboration with Legal and Compliance partners.
• Build, lead, and develop a high performing engineering organization, including senior managers and technical leaders, with a strong focus on talent growth and succession.
• Communicate platform strategy, risks, tradeoffs, and progress clearly to executive leadership, contributing to company level decisions around VRS delivery and technology investment.
• Represent the platform organization in cross company initiatives and external technical or vendor partnerships that affect VRS operations and future platform capabilities.

Benefits

• Paid Vacation Time
• Paid Sick Time
• Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director