Senior Director of Engagement Services

ECS4KIDS-posted 3 months ago
Full-time • Senior
Jacksonville, FL
501-1,000 employees
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The Senior Director of Engagement Services is a senior leadership role responsible for overseeing and directing the administrative and programmatic functions of multiple Head Start and Early Head Start programs. This role includes managing Family Services, Home-Based Services, Outreach, and Trauma Informed Care initiatives. The Senior Director ensures compliance with State and Federal regulations and Head Start Performance Standards while delivering high-quality services that support the holistic development and well-being of children and families in the community.

  • Oversee and manage the Head Start and Early Head Start grants, ensuring full compliance with State and Federal regulations and adherence to Head Start Performance Standards.
  • Administer and monitor programmatic and operational aspects of the grants, including budget management and resource allocation.
  • Supervise and provide strategic direction for Family Support Services, Home-Based Options, and Outreach initiatives.
  • Manage budgets and allocate resources effectively, ensuring compliance with federal, state, and local regulations.
  • Develop and monitor budgets in coordination with the Vice President of HS/EHS to identify efficiencies and meet Non-Federal Share (NFS) requirements.
  • Ensure program effectiveness through continuous evaluation, data analysis, and outcome measurement.
  • Implement and oversee systems for program evaluation, including performance metrics and improvement plans.
  • Collaborate with the Head Start Leadership team to integrate services into overall program goals and initiatives to promote the school readiness of children.
  • Provide guidance, mentoring, and foster a culture of professional development, collaboration, and accountability among team members as part of the commitment to excellence.
  • Participate in program planning and the development of operational systems, Policies and Procedures, Self-Assessments, Program Information Reports, Improvement Plans, and T/TA Plans.
  • Establish performance goals and contribute to long and short-term planning initiatives for the Head Start and Early Head Start programs.
  • Cultivate and maintain partnerships with community organizations, government agencies, and stakeholders to enhance program effectiveness and sustainability.
  • Represent ECS in community forums, events, and advocacy efforts, promoting the needs of children and families served by the programs.
  • Ensure the implementation of best practices in trauma-informed care within all program services.
  • Stay informed about current trends, research, and policy developments related to trauma-informed care.
  • Assist in the preparation of the Annual Report, HS/EHS Grant Applications, Program Budget, and Community Needs Assessment.
  • Prepare and submit accurate and timely reports required by funding sources, the Board of Trustees, Policy Council, and other relevant parties.
  • Maintain continuous communication with the Vice President of HS/EHS and Chief Operating Officer regarding important issues and program developments.
  • Actively represent ECS throughout the community, fostering key relationships and advocating for the organization's mission and goals.
  • Stay abreast of current trends, research, and policy developments related to early childhood education, family services, and trauma-informed care.
  • Licensed Mental Health Professional with a minimum of three years clinical work experience; knowledge of serving young children and their families highly preferred.
  • Consideration will be given to candidates who are eligible for licensing and hold a current intern license in the state of Florida and a development plan in place to obtain.
  • Head Start experience, or the ability to quickly understand the Head Start philosophy and model, is required.
  • Excellent interpersonal and communication skills, including the ability to work as part of a highly collaborative team within the organization and build positive rapport with key community groups and constituents.
  • Demonstrated experience in a change management environment requiring leadership in defining process and establishing relationships, both internal and external.
  • Demonstrated experience in program planning, operations, and evaluation, and the use of management information systems.
  • Creative problem-solver with the ability to use data and sound judgment to drive decision making.
  • Working knowledge of accounting principles and budgeting processes.
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution.
  • Knowledge of Microsoft Office products at an intermediate to advanced level.
  • Significant experience in planning, administration, and supervision.
  • Demonstrate the ability to communicate and interact with all levels of personnel, parents, and external vendors with professionalism and diplomacy.
  • Ability to plan and direct activities to write goals and objectives.
  • Valid driver’s license and proof of automobile coverage.
  • Satisfactory Driving Record (as outlined in Vehicle Driving Policy).
  • Complete a minimum of 15 clock hours of professional development per year.
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