Senior Director of Digital Customer Success
Yext•New York, NY
283d•$180,000 - $270,000
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About The Position
The Sr. Director of Digital Customer Success is responsible for developing and executing strategic digital initiatives to achieve the company's goals in reaching, converting, engaging and retaining lower mid-enterprise to SMB customer cohorts across all digital touchpoints. Reporting to our COO, the role's focus is to optimize the customer journey, drive customer adoption and engagement, and enhance retention through collaborative efforts with Marketing, Product, Data Teams, and Sales Operations while maximizing efficiency and achieving key financial and operational targets.
