Senior Director of Clinical Operations - Addiction Centralized Costs

Bay Cove Human Services•Boston, MA

5d•$140,000

About The Position

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Job Summary: The Senior Director of Clinical Operations provides clinical and operational oversight of substance use treatment programs to ensure consistent, high-quality, trauma-informed, and evidence-based clinical practice. This role supports effective operations, compliance, and performance across diverse program sites and all levels of care. The Director of Clinical Operations contributes to Bay Cove’s mission by empowering program leadership, standardizing clinical operations, promoting best practices, and ensuring alignment with clinical and recovery philosophy. This is an exempt position.

Requirements

Master’s degree in Social Work, Counseling, Psychology, Behavioral Health, or a related field required.
Independent clinical licensure (e.g., LCISW, LMHC, LMFT, LPC, Psychologist) required.
At least five years of clinical supervisory experience is required.
Demonstrated experience providing clinical and operational leadership across multiple programs or locations required.
Strong knowledge of trauma-informed care, recovery-oriented systems, and culturally-responsive clinical practices required.
Experience with regulatory compliance, audits, and quality assurance in multi-site environments required.
Utilizes a flexible and responsible work style that meets evolving needs of the agency
Works with integrity and respects the dignity and value of all individuals
Exhibits mission through job knowledge, pride in work role, and advocacy
Promotes diversity and inclusion of all individuals
Works in a collaborative, compassionate manner with stakeholders/partners
Ability and willingness to travel and provide on-site leadership (driving, walking, or using public transportation).
Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks.
Frequent and clear communication with individuals, colleagues, and partners.
Ability to exchange accurate information in person, by phone, and in writing.
Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds).
Ability to enter and navigate various physical environments, including multi-story buildings without elevators.
Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed.

Nice To Haves

Experience overseeing diverse levels of care (e.g., outpatient, residential, community-based, etc.) preferred.
Familiarity with integrated behavioral health models preferred.
Experience in large nonprofit, healthcare, or publicly funded systems preferred.

Responsibilities

Partner with the Vice President and division leadership to align multi-site operations with strategic goals.
Provide clinical leadership to foster a culture of accountability, collaboration, cultural competency and trauma-informed care across programs.
Oversee the Addiction Services Centralized Intake system and supervise Intake Coordinators towards a goal of “starting with yes” to ensure no barrier admission for all individuals who meet the most basic admissions criteria.
Hire, train, supervise, and support program leadership, providing guidance, consultation, accountability, and continuous professional development.
Maintain regular on-site presence to ensure leadership visibility, relationship-building, effective oversight, and clinical quality.
Consistently monitor census, capacity, staffing patterns, and service delivery trends to inform quality improvement, capacity planning, operational decision-making and ensure efficient and equitable access to care.
Lead risk management activities including complex case consultation, critical incident response, trend analysis, and partner with site leadership to address challenges and implement solutions as needed.
Collaborate on program start-up, expansion, redesign, and/or integration.
Collaborate with the Operations Manager to ensure all sites comply with licensing, accreditation, regulatory, and contractual requirements.
Ensure optimized reimbursement by implementing efficient and effective front end revenue cycle practices, conducting utilization review and chart audits to ensure clinical documentation meets requisite standards.
Carry out cross-site quality assurance activities, including chart audits, utilization review, and documentation standards.
Promote consistent supervision models, training standards, and performance expectations across sites. Support the recruitment, onboarding, and retention of clinical staff in collaboration with program leadership and HR.
Fosters connection and collaboration with internal departments (Quality Improvement, Finance, IT, HR) and across the division and agency to support consistent and effective systems and workflows.
Build and maintain relationships with system partners, referral sources, and regulators, as appropriate.
Other job-related duties as assigned.