Senior Director of Client Services

Azerion • New York, NY

15d • Hybrid

About The Position

Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and monetise publishers. With over 1,250 employees across nearly 30 global offices, Azerion is headquartered in Amsterdam and is one of the world's fastest-growing digital companies. We own the creative and technology in our platform, offering our partners unrivaled audience insight, brand safety, efficiency, and effectiveness across Display, OLV, CTV, Gaming, DOOH and Audio. At Azerion US, we embrace diverse perspectives and build teams with unique experiences and backgrounds. We look for individuals who align with our core values: Excellence | Excellence in all that we do. Ownership | Own the action, shape the outcome. Collaboration | United effort, shared success. Innovation | Innovation to drive progress. Communication | Transparency, trust, limitless possibilities. For more information visit: www.azerion.com The Role: We are seeking an accomplished, strategic, and people-first Senior Director of Client Services to lead and scale our Client Services organization. This role is responsible for overseeing multiple regions, driving client retention, revenue growth, and margin health across a significant book of business. Working in close partnership with Sales, Product, Operations, and Planning leadership, the Senior Director of Client Services sets direction for service delivery, account growth strategy, and organizational effectiveness. This leader serves as a senior internal and external ambassador for Client Services, ensuring exceptional client outcomes while aligning team performance with company-wide goals. What we are looking for: The ideal Senior Director of Client Services is a seasoned, client-centric leader with a strong commercial mindset and a proven ability to manage scale and complexity. You are equally comfortable setting long-term vision as you are guiding teams through change, resolving high-impact client challenges, and optimizing performance across multiple accounts or regions. You bring advanced strategic thinking, financial acumen, and executive-level communication skills. You thrive in fast-paced environments, excel at stakeholder alignment, and are passionate about building high-performing, scalable teams. This role is ideal for someone who enjoys shaping organizational strategy, mentoring leaders, and driving measurable business impact through client success.

Requirements

• 8–10+ years of experience in an adtech, media, or agency environment
• Proven experience leading multiple teams, pods, or regions with direct people management responsibility
• Strong expertise in client services leadership, account growth strategy, and revenue ownership
• Advanced understanding of media planning, forecasting, pricing models, and margin management
• Demonstrated success in change management, organizational design, and stakeholder alignment
• Exceptional strategic, analytical, and problem-solving skills
• Strong executive storytelling, presentation, and negotiation capabilities
• Ability to thrive in a fast-paced, deadline-driven environment
• Collaborative leadership style with the ability to influence across disciplines
• Proficiency in Microsoft Office Suite, Google Workspace, and project management tools such as Jira

Responsibilities

• Own executive relationships across a portfolio of tier-one and strategic clients, driving retention, growth, and long-term partnerships.
• Serve as executive sponsor on key accounts, supporting complex negotiations, renewals, and escalations.
• Lead development and execution of annual and long-range account plans aligned to client goals and company strategy.
• Set standards for business reviews, strategic planning, and client education to ensure quality and consistency.
• Build and evolve scalable Client Services frameworks, processes, and operating models.
• Partner cross-functionally with Sales, Product, Operations, and Planning to improve proposals, pricing, forecasting, and delivery.
• Ensure clear, actionable reporting on revenue, retention, performance, and service quality.
• Anticipate and resolve high-impact client and delivery risks; act as senior escalation point.
• Lead, mentor, and develop your team, building strong culture, succession, and leadership bench.

Benefits

• A competitive compensation package with a strong commission structure.
• Flexible working options, including a hybrid model from our New York office.
• Comprehensive benefits, including 401(k) contributions and health insurance.
• Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media
• 24 vacation days
• 2 days volunteering leave
• Team lunches in the office

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed