Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. We are seeking an experienced and dynamic leader of Call Center Operations reporting to the Chief Operating Officer. The ideal candidate will have a strong background in call or contact center management, be data-driven, and possess excellent collaboration skills. This role requires a leader with expertise in KPIs, contact center tools like Webex, and a proven track record in digital transformation.