Senior Director of CA & HI Product (Health Insurance Products)

Kaiser Permanente • Oakland, CA

111d

About The Position

This is a flexible role open to candidates in CA (preferred), OR, WA, HI, or CO. The position involves developing product strategy for multiple markets, product types, or lines of business (LOBs), while leading regular ideation sessions to build a robust product pipeline that advances market goals. The role requires partnering internally and externally on concept development and overall vision for new offerings and strategic approaches, applying deep competitive and market insight to guide multiple products, portfolios, and initiatives. The individual will act as the product authority to senior executives and outside consultants to enable a high degree of sales, marketing, and customer support, including member and customer experience. The position also involves serving as a subject matter expert and consultant across multiple markets, product types, programs, and LOBs, overseeing implementations of varying complexity, and leading training and change management activities. The candidate should demonstrate proven expertise in the full product cycle, including a deep understanding of product design and the end-to-end experience of bringing new offerings to market.

Requirements

• Minimum five (5) years of experience leading teams with direct reports.
• Bachelor's degree from an accredited college or university AND minimum twelve (12) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.
• OR minimum fifteen (15) years of experience in health care, product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, benefits, program management, or a directly related field.

Nice To Haves

• Business Acumen
• Change Management
• Negotiation
• Innovative Mindset
• Applied Data Analysis
• Benefit Plans
• Business Relationship Management
• Conflict Resolution
• Managing Diverse Relationships
• Client and Domain Knowledge
• Product Design
• Product Development Life Cycle
• Product Performance
• Production Support
• Process Validation
• Project Management
• Project Management Tools
• Risk Assessment
• Time Management
• Quality Assurance Process
• Service Focus
• Operational Policy
• External Health Care Compliance
• Strategic Program Management
• Market Analysis

Responsibilities

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement.
• Provides framework for soliciting and acting on performance feedback.
• Models and drives continuous learning and oversees the recruitment, selection, and development of talent.
• Acts as a thought leader on industry trends, benchmarks, and best practices.
• Motivates and empowers teams; maintains a highly skilled and engaged workforce.
• Provides guidance when difficult decisions need to be made.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs.
• Engages strategic, cross-functional business units to champion and drive support for business plans and priorities.
• Sets and communicates goals and objectives; analyzes resources, costs, and forecasts.
• Anticipates and removes obstacles that impact performance.
• Owns business-case development by reviewing, providing feedback, and granting ultimate approval.
• Owns product implementation or program management by overseeing multiple product implementations.
• Owns product portfolio feasibility and development by collaborating among the organization.
• Applies product knowledge by leveraging an expert understanding and experience of product policy.
• Manages product strategy and ideation by developing product strategy for multiple markets.
• Owns product training and change management by developing and delivering all product training.
• Oversees team management by managing a team of director(s), manager(s), and direct reports.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree