Senior Director of Business Operations

City and County of Denver•Denver, CO

1d•Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver (CCD) means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD! What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $134,933-229,386/year. New hires are typically brought into the organization with a starting pay between $134,933-175,000/year. We also offer generous benefits for full-time employees which include but is not limited to: Competitive Medical, Dental, Vision Insurance (effective within 1 month of start date) Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) 457 (b) Retirement Plan (no early withdrawal fee!) PTO (over 3 weeks in your first year) and 14 paid holidays Merit Increases STD, LTD, HSA, FSA, Life Insurance CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program Learning and Development Opportunities; Courses and Career Development Resources EcoPass (unlimited free RTD bus/train rides); Free Airport Parking Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work 3 days per week on site at Denver International Airport, Gateway Office, 4347 Airport Way, Denver, CO 80239. Employees must work within the state of Colorado on their off-site days. Who We Are & What You’ll Do Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $47.2 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. Denver International Airport (DEN) is seeking a Senior Director of Business Operations (BusOps). This is a rare opportunity to have a direct impact on key services, affecting all Divisions within DEN, and supporting the regional business and international aviation community. Reporting to the Senior Vice President of Business Operations, this role requires a skilled professional to direct and manage the Business Operations section which is comprised of DEN Contract Procurement, Supply Services, Inventory Management and Administrative Services. This team includes and is responsible for the purchase and procurement of all goods and services across our 53-mile campus, working in tandem with multiple stakeholders and other City Agencies. As the Senior Director of Business Operations, you will be responsible for the continued and ongoing development of strategic, industry-leading procurement practices working to automate, innovate, and guide our ability to provide services and goods in a digital and fast-paced environment. You will serve as a key thought partner in designing systems to support our internal and external customers and foster a spirit of continuous improvement and core competency mastery within our team and across the City. Managing a diverse team comprised of both Materials Management experts, but also technical Procurement Administrators, the ability to manage complex teams, with varied priorities is an essential function of this role. The Senior Director of Business Operations also employs long-range operational policies and procedures, increases transparency, equity, cost savings, and reduces the time to contract with the DEN. You will direct the preparation and management of the budget for the department, oversee purchasing and compliance activities in partnership with General Services Purchasing and the Chief Procurement Officer. You will oversee a variety of support services to DEN divisions to include; central records management, mail room and print shop operations, as well as moves and surplus activities. Further, you will be a key contributor to operationalizing DEN’s new Strategic Plan, Vision 100.

Requirements

Education requirement: Bachelor's Degree in Business Administration Management, Aviation Management or a related field.
Experience Requirement: Five (5) years of experience at the type and level of functional or operational management, which must have included management of subordinate supervisors.
Education/Experience Equivalency: Two (2) years of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.
Cover Letter

Nice To Haves

Demonstrated success leading in large, complex, matrixed organizations (public sector, large enterprises, or high‑growth environments)
Proven ability to stand up new systems, processes, or programs from visioning and initial design through implementation and handoff
Experience in project management, organizational development, change management, and building strong working relationships
Experience with instituting policies and programs in accordance with local, state and federal laws and regulations
Experience in leading cross-functional teams to initiate, plan and execute complicated, strategic and technical projects to successful completion through inclusion, problem-solving, project and change management
In-depth knowledge of operationalizing strategic, innovative, methodologies, principles and best practice procedures in the public and/or private sectors
Ability to manage compliance and technical requirements of multiple projects at any given time
Excellent communication and interpersonal skills that respect and integrate diverse perspectives in problem-solving and managing ambiguity.
Skilled at translating technical or process-heavy information into clear, actionable guidance for stakeholders at all levels
Exceptional emotional intelligence and resilience; able to navigate competing priorities, high expectations, and strong opinions while maintaining calm, clarity, and focus.
Self-starter who excels with minimal direction
Ability to anticipate future needs, identify emerging opportunities, and guide teams toward long-term enterprise priorities
Demonstrated breadth of experience across diverse business functions or disciplines, with the ability to lead effectively in both strategic and operational contexts

Responsibilities

Lead the design and implementation of new enterprise systems and tools, including operationalizing DEN’s new procurement software to streamline and modernize business processes
Increases transparency, equity, accountability, standardization with procurement policies and procedures to reduce contracting timelines, increase competition, quality, and expand supplier and services diversity opportunities to DEN
Creates an employee culture of engagement, empowerment, equity, diversity and inclusion
Review current procurement processes and implement improvements to streamline the processing and quality for a wide range of services across DEN
Guide teams through organizational change, modernization efforts, and evolving expectations in a dynamic environment with competing priorities
Increase internal understanding and collaboration with DEN divisions and General Services Purchasing to advance procurement excellence
Serve as a strategic leader with DEN divisions to jointly identify integrative solutions that enable divisions to save money, promote equity, innovation and deliver quality services to the traveling public
Leverage technology to modernize and automate procurement life-cycle, inventory, surplus, and applicable administrative services procedures for all stakeholders
Collaborate with DEN Commerce Hub, the Department of Small Business Opportunity (DSBO) and DEN leadership to cultivate equity in procurement and increase participation of historically under-utilized businesses to include minority women owned businesses at DEN
Monitor contract requirements and ensuring compliance to existing contracts

Benefits

Competitive Medical, Dental, Vision Insurance (effective within 1 month of start date)
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
457 (b) Retirement Plan (no early withdrawal fee!)
PTO (over 3 weeks in your first year) and 14 paid holidays
Merit Increases
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides); Free Airport Parking