Senior Director of Account Management, HI Region

Kaiser Permanente • Honolulu, HI

112d

About The Position

Oversees the long-term strategic direction of sales and retention strategies for health insurance or workers compensation accounts in alignment with company-wide initiatives. Empowers innovation for utilizing resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets. Oversees relationships with customers, consultants, brokers, and/or channel partners, ensuring that their overall needs are being met. Provides expert consultation to teams in developing recommendations to support health benefits strategy and offering. Represents the marketplace perspective to guide strategic direction and decision-making of senior leadership. Accountable for Key Performance Indicators (KPIs) to drive the sustained growth and competitive position of KP in the market.

Requirements

• Minimum five (5) years of experience in a leadership role with direct reports.
• Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field AND minimum eleven (11) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum fourteen (14) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.

Nice To Haves

• Change Management
• Negotiation
• Customer Data
• Benefits/Services
• Brand Strategy
• Market Research
• Persuasion
• Sales Operations
• Sales Opportunity Orchestration
• Sales Performance Data
• Sales/Partnership Strategy and Techniques
• Customer Experience
• Goal Setting
• Member Service
• Underwriting

Responsibilities

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement.
• Provides framework for soliciting and acting on performance feedback.
• Models and drives continuous learning and oversees the recruitment, selection, and development of talent.
• Acts as a thought leader on industry trends, benchmarks, and best practices.
• Motivates and empowers teams; maintains a highly skilled and engaged workforce.
• Provides guidance when difficult decisions need to be made.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs.
• Engages strategic, cross-functional business units to champion and drive support for business plans and priorities.
• Sets and communicates goals and objectives; analyzes resources, costs, and forecasts.
• Anticipates and removes obstacles that impact performance.
• Manages experience customer and market turnaround.
• Demonstrates commitment to KP sales and retention goals.
• Contributes to the execution of sales and renewals.
• Supports internal and external communication.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree