Senior Director - MSO Performance and Engagement

Cencora

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About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! We’re seeking a Senior Director, MSO Performance & Engagement to lead initiatives that strengthen MSO performance, drive engagement, and enable consistent execution across the organization.

Requirements

• Bachelor’s degree in business administration, healthcare management, data analytics, or a related field; advanced degree (e.g., MBA, MPH) preferred.
• Proven track record of developing and managing performance tracking systems and delivering actionable insights to executive leadership.
• Data Analytics Expertise: Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools (e.g., SmartSheets, Tableau, Power BI).
• Strategic Thinking: Ability to identify opportunities for improvement and develop actionable strategies to drive performance outcomes.
• Leadership: Exceptional leadership and collaboration skills, with the ability to influence and engage diverse stakeholders.
• Communication: Excellent verbal and written communication skills, with the ability to present complex data and insights clearly and concisely.
• Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Healthcare Industry Knowledge: Understanding of healthcare operations, clinical trial services, and value-based care principles.

Nice To Haves

• advanced degree (e.g., MBA, MPH) preferred.

Responsibilities

• Performance Tracking and Reporting Infrastructure Development: Build and implement scalable systems to track key performance indicators (KPIs) across MSOs, Affinity Groups, and the overall platform.
• Data Governance: Establish processes for consistent data collection, validation, and reporting to ensure accuracy and reliability of performance metrics.
• Executive Deliverables: Create regular strategic performance reports for the SOG, MSO leadership teams, and MSO Boards, highlighting key insights, trends, and areas of opportunity.
• Dashboard Creation: Develop dynamic dashboards for real-time performance monitoring across MSOs and Affinity Groups.
• Strategic Insights and Recommendations Analyze performance data to identify trends, gaps, and opportunities for improvement across all MSOs and Affinity Groups.
• Collaborate with the VP, MSO Value Creation, and Affinity Groups to define strategies for improving operational and financial metrics.
• Partner with the Data and AI Affinity Group to leverage advanced analytics and predictive modeling to enhance decision-making and drive measurable improvements.
• Collaboration and Alignment Work closely with MSO leadership teams and Affinity Groups to ensure alignment between performance tracking and Value Creation Plans (VCPs).
• Support the integration of new MSOs into the platform by establishing performance tracking frameworks that align with their unique goals and challenges.
• Facilitate knowledge sharing across MSOs and Affinity Groups to promote best practices and accelerate growth.
• Continuous Improvement Identify and implement initiatives to improve KPIs across operational, clinical, and financial dimensions.
• Collaborate with the Integration Management and IT Infrastructure TAGs to streamline workflows and optimize processes that enhance performance outcomes.
• Develop and refine methodologies for assessing and improving platform-wide performance.

Benefits

• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level