Senior Director, Mindset

WGSN•New York, NY

23d•$170,000 - $180,000•Hybrid

About The Position

The role WGSN Mindset is looking for a Senior Director in New York to lead the regional consultancy business, to shape and deliver the North America strategy and ultimately drive growth for WGSN. Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. Role overview An influential leader within the WGSN Mindset team, primarily responsible for driving the growth of the business through shaping our client interactions, you will work closely with the other Senior Directors, commercial leaders within WGSN and the wider Mindset team. The Senior Director will build the consultancy offering across North America, with the main aim to identify, develop and refine new opportunities to deliver success for Mindset and inspire future strategies for our clients. You will have a strong background in consultancy or extensive agency experience and proven success delivering strategy and foresight across a range of Fashion, Beauty, Food & Drink and Product Design industries. The role will focus on two remits: external growth and internal optimisation from a client relationship and service level perspective. External growth will involve working with the Key Account Management teams and clients to identify innovative solutions and service levels across all relationships, particularly those across an extended time period and of a high value. Internal optimisation will largely focus on developing and strengthening the skillset of the Mindset team to manage large-scale clients, high investment consultancy relationships and accounts. To ensure success, this role will work closely with the Mindset leaders to shape the business in a way that allows for this accelerated growth and capacity to manage larger and more senior client relationships. The team You will be part of a dynamic and high-performing team, made up of 50+ consultants, strategists, researchers and data analysts who bring together bespoke solutions for a wide range of clients across the globe. You will be working with industry experts and thought leaders with backgrounds in creative strategy, product innovation, design, marketing, buying and merchandising, data analytics and of course, trend forecasting.

Requirements

Consulting or agency experience is a must, demonstrating an understanding of the operational models that underpin commercial success for consultancy and the ability to implement strategy for an organization.
Track-record of managing high value client, project and retainer work upwards of $100K
Commercial acumen and experience working with Enterprise and Global client teams.
Ability to pitch ideas both internally and externally to new clients, gaining the buy into approach
Experience working with clients in one or more of WGSN’s focus industries (Fashion, Beauty, Interiors, Food & Drink and Consumer Tech), and confident in delivering insights to senior client stakeholders.
Experience across qualitative and quantitative primary and secondary data sources, understanding how to build actionable and insightful strategic analysis.
Strong knowledge of consumer behaviour, cultural insights, and market trends, with the ability to pinpoint trends that will have a great impact across industries.
A creative, innovation-driven and solution-minded approach with the ability to identify the differences and nuanced expression of trends at a regional and global level.
A critical thinker, able to consider both strategic and tactical implications.
Experience managing a mid-size team and direct reports driving both financial and people success
Confident and eloquent presentation skills to large audiences and senior leaders
Technical skills: Google Workspace, Google Slides / PPT report development.

Responsibilities

Shape the global Consulting strategy into a North America context and lead the implementation of it to drive revenue growth.
Lead the delivery of the financial KPIs and metrics as outlined in annual billings & revenue targets
Work closely with the other Senior Directors, identify new business opportunities and evolve the regional consulting proposition to address these.
Alongside senior commercial leaders own & direct the largest and most senior regional clients, build and nurture relationships to ensure excellent service levels.
Work closely with the Key Account Managers to define clear strategic directions for growth and the identification of new business opportunities specific to key clients and high value accounts
Accountable for the quality of all regional client work, ensuring excellence in strategic thinking and forecasting that is grounded in evidence and data.
Lead specific project and client based teams to ensure high level thinking and strategic outcomes across deliveries, leading to client success and long-term relationships.
Line Management responsibility of direct senior reports and oversight of their teams to ensure successful delivery & growth of assigned accounts
Instill a deep understanding of client relationship management and service levels across all Consultancy job levels
Drive excellence across the capabilities, performance and skillset of the WGSN Mindset team, optimising team growth and progression.
Fostering a dynamic, positive, inspiring and innovative culture to support the foundational growth of the Mindset team.
Travel nationally and internationally to deliver high-value consulting projects to clients.

Benefits

Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave.
401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.
Dental and Vision plans with MetLife
Health Care with Anthem & Blue Cross Blue Shield
Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits.

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