Senior Director, Merchant Servicing
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About The Position
We are looking for a senior leader for the Sr Director of Global Merchant Service role, to oversee the delivery of exceptional customer experience and support to our clients. This leader will be responsible for introducing significant improvements in our customer experience using cutting-edge technology such as AI Agents and predictive analytics. In a world where technology is bringing large step changes to operations, we are looking for a thought leader who leans on a rapid test and learn approach. The individual will also be responsible for the day-to-day operations from managing performance and customer outcomes in this critical function to achieving key business objectives, including customer experience, business growth, efficiency, and risk management. The role involves close collaboration with various partners, including Product, Engineering, and Analytics, to meet these objectives. The Senior Director will lead a diverse team of direct employees and vendor partners across North America, LATAM, EMEA, and APAC to execute service delivery. In addition, the leader will also have a proven track record of attracting and retaining top talent.
