Senior Director, Merchant Integration & Enablement

Zip Co Limited

102d • $217,000 - $260,000

About The Position

ZIP is hiring a Senior Director, Merchant Integration and Enablement to lead our merchant integration and technical enablement functions. This senior leadership role is responsible for ensuring seamless pre and post sales support, merchant and embedded integration, and the delivery of exceptional merchant experiences. You will be a critical leader in reinforcing and expanding ZIP’s position as a payments organization trusted by merchants and recognized for operational excellence and industry leadership. As a key member of the Product, Design, and Engineering Leadership Team, you will play a central role in driving pre sales technical support and post sales merchant enablement, guiding merchants and partners through technical integrations and certifications, acting as the merchant voice to help shape ZIP products and services, building scalable processes that improve time to integration and long term merchant success, and partnering closely with Sales, Partnerships, Product Management, and Engineering to align priorities and deliver measurable outcomes.

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; a graduate degree is a plus
• 12+ years of experience in payments, merchant services, or fintech with at least 5 years in senior leadership roles
• Direct experience leading pre sales support, post sales merchant enablement, or integration teams in a payments context
• Proven ability to scale merchant onboarding, integration, and technical enablement models in regulated, high trust environments
• Strong track record of partnering with Sales, Product, Engineering, and Partnerships to deliver commercial and technical outcomes
• Demonstrated success in building and leading high performing teams that deliver measurable results

Nice To Haves

• Demonstrated understanding of how generative AI and machine learning can be responsibly and effectively leveraged within merchant integrations
• Experience integrating AI into workflows and technical strategies, either directly or by leading engineering teams doing so

Responsibilities

• Define and execute the merchant integration and technical enablement strategy for ZIP US
• Partner with Sales to deliver pre sales technical support, solution design, and integration readiness for prospective merchants and embedded partners
• Lead post sales integration and technical enablement efforts that ensure merchants are successfully onboarded and supported at scale
• Drive embedded partnership execution, ensuring ZIP is seamlessly integrated into partner platforms and third party ecosystems
• Serve as the merchant advocate, ensuring merchant voice and industry perspective inform product strategy and roadmap decisions
• Champion secure by design and resilient by design principles in all merchant integrations to meet regulatory and customer trust expectations
• Establish and track key metrics including time to integration, merchant satisfaction, and SLA and SLO attainment
• Build, lead, and develop a team of merchant integration and technical enablement professionals to deliver against strategic objectives

Benefits

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Learning and wellness subscription stipend
• Company-sponsored 401k match
• Annual base Pay Range for this position is $217,000 - $260,000 USD

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees