Senior Director, Marketing Communications

HighLevel • Dallas, TX

4d • Remote

About The Position

The Senior Director of Marketing Communications is a strategic leader responsible for shaping, protecting, and elevating HighLevel’s brand narrative across all public-facing channels. This role oversees press, media relations, external communications, and executive communications, and partners closely with Legal, Finance, and executive leadership to ensure alignment on all corporate messaging, including investor communications. The ideal candidate is a seasoned communicator with extensive experience managing agencies, driving media strategy, and navigating high-stakes or crisis situations.

Requirements

• 15+ years of progressive experience in communications, PR, corporate communications, or related fields.
• Proven experience managing media relations at high-growth tech companies, SaaS organizations, or regulated industries.
• Demonstrated success developing communication strategies for executives, crisis situations, and major corporate milestones (e.g., IPO preparation).
• Strong understanding of financial communication, compliance considerations, and cross-functional alignment with Legal/Finance teams.
• Excellent written, verbal, and storytelling abilities with exceptional editorial judgment.
• Experience managing PR agencies and complex communication programs.

Nice To Haves

• Experience supporting companies through IPO readiness or public market transitions.
• Background working with global, distributed teams.
• Existing relationships with tech, business, and financial press.
• Bachelor’s or Master’s degree in Communications, Journalism, Public Relations, Marketing, or related field.

Responsibilities

• Lead all press, media, and public-facing communications to strengthen brand visibility and reputation.
• Develop and execute a comprehensive media strategy aligned with business and growth objectives.
• Build, manage, and sustain strong relationships with journalists, reporters, analysts, and media outlets.
• Oversee creation of press releases, media statements, executive quotes, fact sheets, and story pitches.
• Work closely with Finance, Legal, and executive leadership to develop compliant, accurate, and compelling investor-related messaging.
• Ensure all public communications align with regulatory guidelines and best practices.
• Prepare executives for financial communications, investor meetings, and media interactions.
• Manage all PR agencies and consultants, ensuring alignment with HighLevel’s messaging and priorities.
• Evaluate agency performance and guide strategic direction for earned media efforts.
• Oversee budgets, contracts, and cross-functional workflows with external partners.
• Support executive communications, including speeches, talking points, presentations, and messaging frameworks.
• Assist leaders in translating strategic initiatives into clear communication for internal and external audiences.
• Partner with internal comms teams to ensure alignment and consistency across company messaging.
• Own HighLevel’s crisis communication strategy and response protocols.
• Act as primary communication lead during high-risk or reputational events.
• Create proactive and reactive messaging to mitigate brand exposure and protect trust among customers, partners, and investors.
• Maintain scenario plans and cross-functional readiness for crisis response.
• Lead, mentor, and develop a high-performing Marketing Communications team.
• Define team structure, roles, and development pathways aligned with organizational goals.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Oversee resource planning, hiring, onboarding, and succession planning for the communications function.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees