Senior Director - Laboratory Operations

Labcorp•Burlington, NC

About The Position

The Lab Operations Sr Director will be responsible for providing overall direction for laboratory operations and administration within the Atlantic Division Regional Laboratory located in Burlington North Carolina in order to service clients and patients in accordance with contractual obligations, industry standards of scientific integrity and regulatory requirements. You will provide oversight to an employee mix of up to 600 technical and non-technical operational team members including supervisors and managers. The Sr Director will be responsible for developing and executing strategic business priorities, ensuring adequate personnel and resources to provide market leading service, and driving innovation to realize operational efficiencies. The person will ensure compliance with regulatory agencies and also be responsible for training, staffing to metrics, TAT, and facilities. In addition, you will also work closely with supply chain, field operations, medical and scientific leadership, corporate operations, and commercial leadership to support business objectives. The successful incumbent must be able to function with autonomy, while reporting directly to the VP of Operations. The Lab Operations Sr Director will be accountable for achieving laboratory performance metrics and driving leadership, team member development and inspiring an engaged workforce. The ideal candidate must be able to influence supply chain partners to achieve technical and operational goals. Schedule: The work schedule for this position will generally be Monday-Friday 8am-5pm; flexibility required Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Requirements

Bachelor's degree in Biology, Chemistry, Medical Technology or a related life science.
Minimum 6 years of clinical diagnostics laboratory experience within a supervisory or management role
Previous experience managing people leaders is required
Prior experience in a high volume, clinical laboratory environment
Strong working knowledge of CLIA, CAP and relevant state regulations
Understanding of laboratory operations as well as policies and procedures
Proven success in training and developing both technical and non-technical employees
Ability to problem solve and provide solutions under minimal supervision
Previous experience working in an autonomous environment with a high degree of accountability
Strong presentation and communication skills; both written and verbal

Nice To Haves

Advanced level degree MBA / PhD preferred
ASCP, AMT, or any other relevant laboratory certifications are a plus

Responsibilities

Directly supervise, train, and mentor laboratory managers, and have accountability for all staff within the departments
Fiscal oversight of the departments, including labor, reagent/supply management and securing additional capital resources necessary to maintain service levels
Ensure the laboratory provides market leading service levels to meet the needs of our customers and patients, including meeting thresholds for key performance indicators
Responsible for the development and implementation of the laboratory structure and organization to ensure uninterrupted lab operations, scientific integrity of laboratory activities and high quality accurate test results
Ensure employees are properly trained in all laboratory areas, policies and procedures are followed and SOPs are reviewed and approved as required
Enforce and assure that prompt corrective action is taken in respect to laboratory audit findings or deficiencies noted with regards to implemented quality programs
Serve as a laboratory departmental liaison during government inspections and/or client audits, with accountability to implement corrective, preventative, and effectiveness actions for findings and deficiencies
Responsible for the hiring, training and development of laboratory and specimen management staff
Direct the implementation of standardized procedures for the laboratory including internal and external quality control and validation/implementation of new equipment and methods
Participate in external customer negotiations with respect to scientific and/or laboratory requests, as needed, and assures to provide internal customer support regarding medical/scientific and lab technical issues
Collaborate with the medical director, technical director, QA, laboratory managers, discipline directors, other laboratory directors, and corporate operations
Oversee training, talent development and employee engagement initiatives, ensuring policies and procedures are followed
Keep the VP of Operations appraised of all relevant issues
Maintain a clean and safe work environment