HealthEdge is seeking an experienced and visionary Sr. Director of ITSM & Global Operations to join our Reliability Engineering and Operations (REO) organization. The ideal candidate is a transformational leader who brings strategic thought leadership, deep technical acumen, and a track record of delivering scalable, efficient, and resilient global operations. This role is pivotal in driving operational excellence, fostering collaboration across business and technology teams, and ensuring that our ITSM framework and global operations capabilities evolve in alignment with business goals and customer needs. This position will report to the VP of REO, who oversees the tooling and processes that monitor the state of HealthEdge’s platform. The Sr. Director will lead globally distributed teams and drive operational strategy, governance, and execution across ITSM functions, including critical incident management processes. This role ensures HealthEdge achieves consistent service availability, operational reliability, and customer satisfaction.