Senior Director, IT Operations

Social Finance • New York, NY

263d • $188,800 - $324,500 • Remote

About The Position

At SoFi, we're not just redefining how people manage their money—we're engineering the future of financial well-being. As our Senior Director of IT Operations, you'll do more than oversee systems and services—you'll architect the strategy that powers seamless operations and innovation across our global enterprise. This role is a rare opportunity to build what's next, not just maintain what is. You'll lead a high-impact, globally distributed team, drive continuous improvement through technology and process innovation, and play a critical role in delivering scalable, secure, and employee-centric experiences. If you thrive in fast-paced environments, excel at inspiring teams, and love turning complexity into clarity—this is your moment.

Requirements

• 10+ years of progressive leadership in IT operations, including 5+ years in a senior global role.
• Proven experience managing complex, matrixed organizations and third-party IT vendors.
• Deep understanding of enterprise IT support, service management frameworks (ITIL, COBIT), and modern ITSM tools (ServiceNow preferred).
• Strong track record of evaluating and adopting emerging technologies to deliver business value.
• Inspiring leadership style focused on mentorship, diversity, and team growth.
• Confident communicator with executive presence and stakeholder engagement skills.
• Fluent in navigating diverse geographies and multicultural teams.
• BS/MS in IT, InfoSec, or related discipline—or equivalent experience.

Nice To Haves

• Experience with HR systems such as Workday and exposure to AI/ML automation platforms.
• Experience in the Financial Services / Banking industries.
• Bilingual English/Spanish preferred.

Responsibilities

• Design and execute a forward-thinking operations strategy that supports SoFi's bold business goals.
• Shape a high-performing, inclusive, and globally distributed organization.
• Collaborate across Engineering, InfoSec, Facilities, and HR to solve enterprise challenges with agility and accountability.
• Lead the charge in adopting automation, AI/ML insights, and modern self-service tools.
• Refine and scale incident management frameworks that ensure fast, effective resolution with minimal disruption.
• Partner with HR and People Tech to co-create technology experiences that empower employees from onboarding to offboarding.
• Manage and optimize the IT operations budget with precision.

Benefits

• Base pay range: $188,800.00 - $324,500.00
• Eligible for a bonus and long-term incentives.
• Comprehensive and competitive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree