Senior Director - IT Operations/Security

PagerDuty-posted 3 months ago
$180,000 - $304,000/Yr
Full-time • Senior
Hybrid • San Francisco, CA
1,001-5,000 employees
Professional, Scientific, and Technical Services
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PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is growing, and we are looking for an experienced Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead our IT Operations at scale. In this role, you will architect, build, and support PagerDuty's rapidly expanding SaaS/cloud-first information technology ecosystem-ensuring availability, reliability, and security for our global workforce. You will drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians. As a people-first leader, you will be responsible for developing, supporting, and inspiring your team.

  • Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.
  • Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems.
  • Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization.
  • Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.
  • Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement.
  • Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies.
  • Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded.
  • Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction.
  • Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.
  • Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions.
  • Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth.
  • Champion a 'customer zero' mindset by adopting and deploying PagerDuty's own products internally, driving innovation and best practices.
  • Demonstrate strong emotional intelligence (EQ) as a leader-building trust, fostering collaboration, and supporting the professional development of your team.
  • Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments.
  • 8+ years of experience working in IT operations, overseeing large information technology projects.
  • 6+ years of people management experience leading multiple technical teams, distributed across multiple geographies.
  • Proven experience in operating and managing security, automation technology, and automation programs.
  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
  • Experience with agile and scrum methodologies.
  • Bachelor's degree in computer science (or a related field) or equivalent work experience.
  • Experience working within high-growth, cloud-first (AWS), B2B SaaS companies.
  • Excellent leadership, decision-making, and project management skills.
  • Excellent communication and influencing skills.
  • Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom.
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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