Senior Director, IOA Service Line Specialist -Insurance

Cognizant Technology Solutions • Chicago, IL

271d

About The Position

Cognizant's Insurance (INS) Markets is seeking a Service Line Sales Specialist-Digital Operations to be actively involved in continuing to grow our Insurance footprint and assist the Insurance practice in growing key Insurance accounts. In this role, the Client Services Executive will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities. The position also requires working with and bringing to bear an outstanding client management and consulting team. The individual will oversee high quality delivery while developing strategies and tactics for further penetrating the account and cross selling CTS's emerging services. The SLS will support the accounts in achieving 'trusted advisor' status and have a mix of strategic and tactical management experience.

Requirements

• 10 years of Sales Experience dedicated to Selling BPS/Automation Solutions with 3 to 5 years Insurance Industry experience (P&C /L&A markets) is desired.
• Previous experience in account management with P&L responsibility of $10 Million+ with consistent track record of securing YoY growth.
• Experience and track record in successful delivery of technical/management consulting services, preferably gained at a top-tier consulting firm.
• Executive level experience in the areas of resource management (financial, cost and asset), preferably with a mix of consulting and operations experience.
• Exceptional client leadership skills and experience.
• Business process transformation experience focused on customer experience, simple solutions, and automation/efficiency.

Nice To Haves

• Being able to work with client COO and Business teams to create and recommend an enterprise Operations strategy.
• Conversant with business processes, models and automation solutions (IPA/RPA) and ability to sell them across multiple business lines - P&C (Personal, Commercial), Workers Compensation and Group Benefits.
• Show P&L responsibility with a track record of building a high-growth business within Insurance P&C BPS services or Consulting or relevant Insurance organization.
• Consistent record of growing business successfully over the years through strong client relationships and a deep understanding of the insurance Operations industry.
• Able solution, transition, and transformation shaping discussions.
• Ability to recommend and drive deals with alignments between IT organization and COO organization.
• Prior Insurance domain knowledge.
• Ability to work collaboratively in a virtual and highly matrixed environment.
• Demonstrated Excellent communication skills, and has strong leadership skills, particularly with highly diverse teams.
• Deep knowledge of Information Systems/Business Consulting Methodologies.
• Ability to grow into having a senior executive presence.

Responsibilities

• Creates sales strategies and plan for the Insurance practice and for its incorporation into the broader client strategy and plan.
• Completes and manages the account plan and invests time in strengthening existing client relationships.
• Participates in reviews and provides educated and relevant perspectives.
• Responds to and delivers on client requests; responds to RFP's.
• Identifies opportunities in BPS/Ops space, makes proactive proposals to client in line with account strategy.
• Obtains approvals to pursue opportunities.
• Engages the relevant team for solutions.
• Proactively suggests solutions that align with business priorities, gain agreement, and are implemented effectively and efficiently.
• Identifies short-term change initiatives in close cooperation with business and technology leadership.
• Responsible for the day-to-day management of overall relationships in their area, program risks, issues, conflicts, priorities, communications ensuring the delivery of new capabilities.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree