Senior Director, Investigations

Metropolitan Transportation Authority-posted about 2 months ago

Full-time • Director

Hybrid • New York, NY

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

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The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. The duties of the Senior Director Investigations include leading internal EO investigations, preparation of investigative reports for complaint resolution, database administration of the All Agency Complaint Management Tracking System, facilitating ongoing professional development of EO Investigators and MTA staff to ensure compliance with state and federal regulatory and policy requirements as they relate to equal opportunity and overall administrative and operational management of investigative activities undertaken by the department. Reporting to the Deputy Chief Diversity and Inclusion Officer/EEO (DCDIO), the Senior Director Investigations will support Agency EO Chiefs in their management of staff responsible for the investigation of allegations of discrimination by applicants, customers, community members, and employees.

Direct management and supervision of DDCR's pool investigators. Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
Supervision support for investigators assigned to MTA operating agencies.
Tracking, development, and delivery of professional learning opportunities for MTA investigators to ensure full and current knowledge of laws and regulations relevant to Title VI and Title VII investigations and best practices.
Cross-agency monitoring and tracking of responses to allegations of discrimination ensures consistency and alerts DCDIO of red flag issues.
Management of investigator assignments to other agencies as required.
Supervise the development and ensure full utilization of DDCR's investigative Case Management and Tracking System (CMTS). Troubleshoot as needed implementation challenges.
Serve as investigative clearinghouse, monitoring and tracking complaints across all operating agencies, ensuring timely responses, supporting or otherwise leading the development of tools, training, and/or initiatives to ensure timely and accurate disposition of complaints.
Prepare reports as requested and required related to investigative caseload.
Provide direction regarding the tracking and identifying trends in complaints to lead and/or support the development of programming designed to address and mitigate recurring matters.
Lead investigations involving highly sensitive concerns and/or matters where the complainant prefers to have matters addressed by an investigator who is external to the home operating agency.
Provide direct oversight for tracking, monitoring, and auditing MTA constituent Agencies' Title VI policies, procedures, analysis, reporting, and public participation processes.
Develop reports for MTA-wide briefings.
Identify process and policy improvements and make progressive suggestions for change.
Other duties as assigned.

Demonstrated ability to advise, counsel, and encourage senior-level managers, executives, and stakeholders to make policy changes and decisions that support diversity and ensure equal employment opportunity.
Ability to assess and negotiate highly complex, confidential, and sensitive matters of discrimination, harassment, and disproportionate impact, while maintaining objectivity and neutrality.
Proven leadership skills with the ability to bridge and enhance cooperative relationships.
Advanced facilitation, mediation, advocacy, and interpersonal skills to cope with conflicting points of view, function under pressure while demonstrating integrity, fair-mindedness, and a persuasive, confident persona.
Demonstrated proficiency with program design and project management, working under tight deadlines to achieve short and long-term goals as required. Strong analytical thinking and problem-solving.
Ability to work independently, effectively, and comfortably in a team oriented, fast paced environment both within the agency and across agencies.
BA/BS from an accredited college in a related field or an equivalent combination of education and experience may be considered in lieu of a degree.
Minimum 8 years' experience conducting investigations pertaining to allegations of Title VI or employment discrimination made by employees, applicants, or customers, and two (2) years of experience in a managerial/supervisory capacity.
Strong knowledge of Federal, State, city, and local laws governing nondiscrimination of employees, applicants, and contractors, and mitigation of disproportionate impact/burden to communities.

MBA in Business, Economics, Public Administration, or a related field.
Familiarity with the MTA's policies and procedures.

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