(USA) Senior Director, Investigations, Fraud and ID Verification – Trust and Safety

Walmart • Bentonville, AR

27d • $130,000 - $260,000

About The Position

We’re looking for a Senior Director of Fraud and Digital Identity to lead the long-term strategy and execution of fraud prevention and digital identity capabilities for the Spark Driver gig delivery platform. This role is responsible for protecting platform integrity today while future-proofing identity and trust solutions to support evolving threats, regulatory expectations, and business growth. You will set the vision for how identity, fraud prevention, and risk management scale over time—ensuring the platform remains resilient, adaptable, and trusted by millions of drivers. This is a highly visible senior leadership role, requiring strong cross-functional leadership and influence.

Requirements

• 8+ years experience in trust, safety, risk management, fraud, identity, or similar domains.
• 5+ years leading senior leaders or complex cross-functional teams.
• Proven experience with platform strategy and vendor governance.
• Experience operating in regulated or highly controlled environments.
• Demonstrated ability to build durable programs that evolve over time rather than point-in-time solutions.
• Familiarity with modern identity validation techniques (e.g., digital IDs, adaptive identity, risk-based decisioning, signal orchestration) and challenges.
• Bachelor's degree in Business, Computer Science, or related field and 7 years’ experience in research, forensic science, or related area OR 9 years’ experience in research, forensic science, or related area.

Nice To Haves

• Background in e-commerce, retail, gig-economy, or high-scale consumer platforms.
• Supervising Associates
• Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Responsibilities

• Own the end-to-end digital identity strategy, with a focus on scalability, adaptability, and dynamic risk mitigation.
• Define a vision for identity and fraud prevention that anticipates emerging threats (e.g. generative AI, synthetic identities, emulators, spoofing), regulatory changes, and platform growth.
• Lead platform and vendor strategy – including selection, performance oversight, cost optimization, and configuration.
• Guide decisions on the right blend of vendor tools and internal technologies that provide necessary capabilities to execute the strategy.
• Establish governance, operating rhythms, KPIs, and success metrics to continuously assess effectiveness and risk posture.
• Partner closely with Engineering, Product, Security, and Asset Protection to align digital and physical risk strategies and ensure coordinated controls.
• Provide leadership during platform stability incidents that impact identity and fraud processes, including response protocols, post-incident learning, and systemic improvements.
• Collaborate with Legal, Privacy, Compliance, and similar risk leaders to ensure fraud and identity strategies remain compliant.
• Represent digital identity strategy, trends, and risk outlook in executive and senior leadership forums.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director