Senior Director, Innovations - Optical Omni Experience

Wal-Mart • Bentonville, AR

51d • $160,000 - $320,000 • Onsite

About The Position

As a key member of Walmart's Optical team, The Sr. Director of Optical Omni Experience is focused on delivering a seamless, connected experience for customers and associates across all digital and physical touchpoints - including app, web, telehealth, and in-store interactions. This role provides technical leadership and innovation oversight across the Optical ecosystem including AI integration, system connectivity, and device enablement within Vision Centers. You will work from our Bentonville, AR offices and report to the Vice President of Optical for Walmart U.S. The Optical team at Walmart is dedicated to delivering exceptional vision care solutions that are accessible and affordable. We operate as a collaborative, results-focused group that values data-driven decision making and continuous improvement. In this role, you'll directly influence how our team delivers value to customers and drives Walmart's mission of helping people save money and live better.

Requirements

• Proven track record leading omni-channel strategies that unify digital, telehealth, and in-store experiences to deliver a seamless customer journey
• Deep understanding of customer experience design, journey mapping, and service integration across retail and healthcare settings
• Strong background in technology leadership, with hands-on experience guiding digital product development and system integration
• Knowledge of emerging technologies relevant to optical retail and healthcare delivery, including telehealth, connected devices, and digital diagnostics
• Experience developing and executing end-to-end digital transformation roadmaps that align technology, operations, and clinical services
• Proven success partnering with product management, engineering, and UX teams to deliver cohesive omni-channel solutions at scale
• Experience with leading cross-functional collaboration across technology, operations, merchandising, and clinical teams to deliver unified business outcomes
• Bachelor's Degree in Engineering, Supply Chain, Operations Management, or related field and 6 years' experience in engineering, project management, supply chain, operations management, or related field OR 10 years' experience in engineering, project management, supply chain, operations management, or related field.
• 4 years' of supervisory experience.
• 2 years' experience using intermediate functionality of Microsoft Office (for example, Word, Excel).

Nice To Haves

• Corporate Strategy
• Innovations
• Working on cross-functional teams or projects

Responsibilities

• Lead the design and delivery of an integrated optical experience that connects customers and associates across all channels-digital (app, web), telehealth, and in-store-ensuring a consistent, frictionless journey
• Provide technical leadership for the Optical organization, guiding the development and integration of systems, devices, and digital platforms that enhance the customer and associate experience
• Champion user-centered design, partnering with UX, product, and engineering teams to deliver intuitive, accessible, and connected digital experiences that reflect the Optical brand promise
• Drive innovation through AI and automation, collaborating with enterprise technology teams to embed intelligent systems that improve personalization, streamline workflows, and optimize clinical and retail operations

Benefits

• Beyond our great compensation package, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees