Senior Director Infrastructure

Hospital for Special Surgery•New York, NY

47d•$169,000 - $257,875

About The Position

Hospital for Special Surgery (HSS) is conducting a search for an experienced and highly qualified Senior Director of IT Infrastructure - Voice and Data Networks, who will be responsible for delivering high quality, reliable IT Voice and Data Network infrastructure with a strong focus on strategic leadership in voice communications and customer experience/contact center technologies and operations to the company. This position is operationally responsible for ensuring the availability, integrity, and scalability for all IT voice and data systems and infrastructure. This is a key leadership position who will direct the teams in charge of cloud-based and on-prem data and voice services, contact center technologies, and customer experience platforms, unified communications and customer engagement platforms, and local and wide-area network infrastructure. This role also works closely with the CTO and peer IT leaders, including Server Administration, End User Computing, Information Security and Enterprise Applications, to design and execute on the company's technology roadmap. The Senior Director of IT Infrastructure - Networks is a forward-looking technology leader who can develop an infrastructure strategy and drive through to execution and support. As a member of the IT senior leadership team, and reporting to the CTO, the Senior Director is in an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high-performing teams. The Senior Director will provide vision and leadership to a team that includes full-time employees and contractors.

Requirements

A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services.
A strong technical background as a data and or voice network engineer
Substantial experience leading, directing and controlling a complex, highly technical network operation or organization.
Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs.
A track record of working collaboratively and productively with business partners.
Infrastructure
System Architecture
technology life cycle management
cloud computing and cloud operations
IaaS (public and private cloud)
networking
storage
infrastructure and technology-based security practices
application and infrastructure monitoring
virtualization
database and data center technology
business continuity
disaster recovery
high-availability
scalability
unified communications and customer engagement platforms
automated software-based infrastructure management
Demonstrated administrative, financial, project management and vendor management skills.
Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.
Able to attract, develop and retain talent and build high performing infrastructure and operations teams.
Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements.
A critical thinker: analytical, and focused on continuous improvement.
Sets and communicates priorities effectively; able to manage multiple tasks and priorities.
A team-player able to support the broader enterprise while delivering upon specific project/line of business requirements.
Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.
Exceptional service orientation.
Vendor negotiations and management.
Excellent written and verbal communication skills; able to explain technology solutions to in business terms; an effective listener and communicator.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities; a strategic thinker
Undergraduate degree in computer science, mathematics, engineering, or a related field.

Nice To Haves

An MS, MBA or related advanced degree is a plus.

Responsibilities

Accountable for a high-performing network infrastructure company-wide. This includes, but is not limited to, planning and management of voice communications infrastructure, advanced customer experience/contact center technologies, routing and switching technology, Software Defined Networking, local and Wide Area Networking infrastructure operations and production support, business continuity, and cloud services.
Collaborate with the CTO and other technology leaders in and outside of the IT department to develop strategic and tactical solution plans for IT, especially HSS's future technology infrastructure.
Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap, and ensure delivery of supportable technology solutions that meet business needs.
Partner with the CTO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
Manage the evaluation and adoption of emerging technologies, including cloud, software-defined networking, network security, remote access technologies, load balancers, and the latest collaboration technologies.
Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements.
Develop and lead a high-performing network infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.
Build strong links between the network teams and other functions to create multidisciplinary teams that work together (remove silos).
Drive a collaborative culture that values technical depth, accountability, and customer service.
Establish, maintain and execute operations procedures that leverage efficiencies and best practices.
Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration.
Oversee the direction of infrastructure investments in collaboration with team members, the CTO, senior management, and partners.
Oversee cybersecurity protections on all network infrastructure resources according to policies and standards established by the information security function/CISO.
Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings.