Senior Director Infrastructure & Operations

First Citizens Bank

2h•Remote

About The Position

This is a remote role that may be hired in several markets across the United States. This position is responsible for all aspects of Cloud and Operational Governance as it pertains to Infrastructure Engineering and Operations as well as all operating services within the Private and Public Cloud Landing Zones. This position ensures that risks and risk tolerance are properly evaluated and managed against the control framework. This will monitor and oversee the ongoing adherence of programs and controls testing and will report on that adherence. This role will be expected to speak directly with internal lines of defense as well as regulators regarding the metrics and adherence to the control framework to present the overall maturity of the cloud and operating environments. This role will have governance responsibilities in advisory groups and forums to disposition issues and drive a consistent compliant framework.

Requirements

Bachelor's Degree and 10 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 14 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment
Management skills
Risk management and mitigation with audit compliance and management
Regulatory Interaction and Presentation
Forecasting and Metrics
Financial Acumen with budget and forecasting experience
Negotiating and Contract Savings
Banking acumen / knowledge
Prioritization skills
Knowledge of Infrastructure technology and applications

Nice To Haves

Knowledge of Cloud Compliance
Knowledge of SaaS partners and operations
Knowledge of Application lifecycle and DevOps

Responsibilities

Manage and Oversee the Data Center Operations for production and DR locations.
Oversee the vendor relationship for any Colocation providers, ensuring that all aspects and requirements of the contract are being met.
Forecast growth in operations for environmental and space requirements.
Manage the Director of Data Center for moves adds and changes.
Collaborate with and align strategies with the Facilities and Security Team delivering to all policy requirements for inspections, tours and visits.
Keep the Data Center Strategy up to date and aligned with the TSR while providing regular updates to Senior Management.
Report on Operational Metrics in Governance Forums including but not limited to the Weekly Operations Review, Monthly Operations Review, Cloud Advisory Group, Cloud Forums, Data Center Forums and Strategic Leadership and Risk Meetings.
Chair the governance secretary for the Cloud Advisory Group managing actions, decisioning and disposition with the responsible members.
Hold the responsibilities of the Infrastructure Executive Forum secretary, insuring proper governance and controls for actions, decisioning and disposition.
Oversee Technology processes and controls to the control framework.
Discipline and Structure – Build and drive a culture of discipline and structure.
Regulatory and Governance – Responsible for all aspects and performance of Cloud Operational Program. Required to participate in all audits and exams relating to Cloud Operations and Control as well as present to Senior Management, Risk Committee’s and other Governance bodies and Regulatory interactions.
Managerial and Leadership Functions – Foster a positive culture through inspiring leadership that creates a sense of ownership and responsibility. Teamwork and Collaboration remain at the forefront of how leadership and the team interact across the organization. Open communications that remove any focus on blame and promote honesty with responsibility to develop a “find issues and fix them so they don’t happen again” mindset.
Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff and service providers. Maximizes department achievements by providing professional development and ensures proper long term and short-term workforce planning. Establishes, manages, and monitors financial processes from an IT perspective to achieve budget goals. Responsible for financial management, invoice audits, the capitalization process, and accurate financial reporting.