Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines. The Senior Director of Implementation is a mission-critical, senior leadership role. You are the owner of our sale-to-delivery ecosystem, responsible for guaranteeing that client engagements are brought to life quickly, impactfully, and to the highest standard of quality. You own the Implementation team's P&L and overall service performance, leading the acceleration for our clients to value realization, and ensuring our implementation methodology is built-to-scale. Your ultimate responsibility is to drive operational transformation and strategic execution across the entire implementation portfolio, maximizing client satisfaction and long-term financial health for the firm.