Senior Director IGEL Community

IGEL•Fort Lauderdale, FL

20d•Remote

About The Position

THE ROLE: The Senior Director IGEL Community is responsible for building, nurturing, and growing a vibrant global community centered around IGEL OS, endpoint optimization, and EUC (End-User Computing) technologies. This role serves as a connector between IGEL users, partners, influencers, and internal teams, driving engagement, knowledge sharing, advocacy, and continuous improvement. The ideal candidate is an enthusiastic community builder with strong communication skills, EUC knowledge, and a passion for helping customers succeed.

Requirements

5+ years of experience in community management, evangelism, developer advocacy, or similar roles within technology or IT-focused organizations.
Strong working knowledge of enterprise IT platforms, endpoint management, cloud services, and modern IT infrastructure, with an understanding of security implications and best practices.
Familiarity with core IT security concepts such as Zero Trust, identity and access management (IAM), secure access, device security, and risk reduction.
Exceptional communication skills—written, verbal, and interpersonal—with the ability to explain technical and security topics to both technical and non-technical audiences.
Experience creating technical or security-adjacent content, running webinars, moderating forums, or hosting online communities.
Proven ability to manage multiple initiatives, projects, and communication channels in fast-paced environments.
Self-motivated, empathetic, and passionate about enabling IT and security professionals to succeed.

Nice To Haves

Exposure to endpoint security, secure access technologies, cloud security, or compliance-driven IT environments.
Background in technical support, system administration, security operations, DevOps, or technical marketing.
Familiarity with community and collaboration tools such as Slack, Discord, Reddit, community analytics platforms, and CMS tools.
Event hosting, public speaking, or panel moderation experience, particularly in technical or security-oriented contexts.
Knowledge of community-building frameworks and best practices, especially for highly technical or security-conscious audiences.

Responsibilities

Serve as the primary point of contact for the IGEL Community across platforms (forums, Slack, social media, events).
Foster an inclusive, positive, and helpful environment for members.
Facilitate discussions, Q&A, and problem-solving among customers and partners.
Encourage participation, collaboration, and peer-to-peer support.
Create and curate high-value community content (posts, tutorials, videos, blogs, newsletters).
Organize webinars, community meetups, virtual events, and AMAs.
Support the creation of technical guides, FAQ documents, and knowledge base articles.
Build relationships with IGEL advocates, influencers, EUC experts, and technology partners.
Identify and support champions who can help represent IGEL in the broader EUC ecosystem.
Collect and communicate user feedback to internal teams (Product, Support, Marketing).
Drive community growth metrics, engagement levels, and program adoption.
Maintain community guidelines, onboarding materials, and governance.
Manage recognition programs, rewards, and member spotlights (e.g., IGEL Technical Professional (ITP) program).
Track analytics and provide regular reports on community health.
Support IGEL events such as Now & Next, partner conferences, and webinars.
Represent the community at industry events, roundtables, and online forums.
Collaborate cross-functionally with Marketing, Product, Sales, and Support.

Benefits

Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
11 company-paid holidays per year
18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
Sick time of 10 days per year, with rollover of unused days
401(k) plan with 100% company match
Paid maternity and paternity leave
Monthly home office allowance
Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
Employee Assistance Program (EAP) and Financial Wellness tool
Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
Wellbeing apps, including Rightway, Headspace and Wellhub
Training and development opportunities to advance your career
President’s Club for the highest performing salespeople and overachievers
An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!