The Head of Digital – Global Service Management is a strategic and outcome-focused product and engineering executive responsible for leading the vision, strategy, and delivery of end-to-end digital platform and solutions to support the Global Service Management function. This organization is responsible for delivering world-class insight and transparency, incident, change and problem management, and secure and delightful access to data centers. With Equinix investing heavily in physical infrastructure, this role is central to maximizing the productivity of that team and creating a world-class experience for our customers and internal users with end-to-end accountability for delivering modern, efficient, secure, and scalable platforms that enable operational excellence, infrastructure resilience, sustainability, and cost-effectiveness across our global footprint.