Senior Director, GTM Strategy & Operations

Diligent•New York, NY

54d•Hybrid

About The Position

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook We are seeking a strategic, data-driven leader with a deep understanding of sales processes, marketing strategies, and customer success frameworks to serve as the key functional business partner to the Commercial Organization and will be a strategic partner to the Chief Customer Officer (CCO). This leader will combine financial rigor with GTM operational excellence owning the commercial forecast, performance analysis and GTM processes across Sales, Customer Success, Marketing, and Partnerships. The ideal candidate blends financial acumen with operational execution and AI enabled problem solving to drive top line growth. The ideal candidate will have a proven track record of building scalable processes, mentor high-performing teams, and sustained revenue growth. Strong analytics skills and experience building and leveraging AI across sales and marketing technology platforms is essential. Key responsibilities include enhancing forecasting accuracy, improving pipeline management, and driving cross-functional collaboration to maximize revenue outcomes.

Requirements

12+ years of experience in Finance, Revenue Operations, Commercial Strategy, or Go-to-Market Operations, with at least 5 years in a senior leadership role
Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans
Deep expertise in Salesforce, Outreach, Gong, and other GTM tools
Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs
Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives
Experience designing sales methodologies and commercial processes that scale in B2B SaaS
Comfort working cross-functionally and influencing without authority - excelling at aligning diverse stakeholders around common goals

Responsibilities

Commercial Strategy and Growth
Forecasting & Pipeline Management
GTM and Sales Efficiency
Cross-functional Collaboration / Process Improvement
Territory Management, Quota Setting and Sales Compensation

Benefits

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

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