Senior Director, Growth Operations

Real Chemistry • Chicago, MA

16h • Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for a Senior Director of Growth Operations to join our Business Development team! The Senior Director, Growth Operations at Real Chemistry will lead the execution and continuous improvement of centralized growth operations across the enterprise. This role is responsible for managing and optimizing end-to-end growth workflows—including intake, data collection, systems inputs, and cross-functional processes—to ensure consistency, efficiency, and alignment with Real Chemistry’s growth strategy. Reporting into Real Chemistry’s growth leadership, this role partners closely with New Business, Client Experience, Capabilities, Finance, and Technology teams to reduce duplication, improve visibility, and enable faster, more seamless execution. The Senior Director will assess current growth processes, identify opportunities for improvement, and implement scalable operational solutions that support opportunity development and response, data management, and enterprise delivery. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs

Requirements

• 8-10+ years of experience in healthcare, life sciences, or professional services.
• Experience building or optimizing centralized operational workflows.
• Strong cross-functional partnership and influence skills.
• Excellent written and verbal communication skills.
• Ability to improve operational efficiency while maintaining flexibility.

Responsibilities

• Own and manage centralized growth operations, including intake processes, data capture, systems inputs, and workflow coordination.
• Evaluate and optimize existing processes, identifying gaps, redundancies, and inefficiencies.
• Drive day-to-day execution of growth workflows across cross-functional teams.
• Partner with sales ops, technology, and data teams to ensure systems are implemented, aligned. and consistently used.
• Promote strong communication and collaboration across internal teams.
• Support leadership with accurate, timely reporting.
• Establish operating rhythms, documentation, and governance.
• Champion process adoption and change management.

Benefits

• Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .
• We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life.
• Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.
• Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future.
• Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.
• Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed