Senior Director, Growth - Enterprise CX

Hugo • Village of Highland Falls, NY

9h • Remote

About The Position

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.
Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion-dollar global BPO market for Africa, we are investing in a brighter future for the continent.
As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.
The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.
The Senior Director, Growth, based remotely, ideally in the US or Dublin, with European and US time zone coverage, will be responsible for driving the development of actionable prospects for new non-AI lines of business at a top technology client. The role reports to the Vice President, Strategic Opportunities, and will be responsible for selling to key technology clients in lines of business outside of AI Operations. The role will be responsible for identifying buyers, orchestrating, preparing for and participating in initial and ongoing conversations with prospects, up to contract signing as required. This role will require occasional travel within the US, Ireland and Africa, driven by client conversations.
The mandate for this role centers on breaking into new verticals in an ever-evolving organisation. This role is a full-time permanent position with an initial focus on securing new paid work with a key technology client.

Requirements

• Demonstrably high credibility with senior former large technology company peers
• Discretion and ethics in handling internal knowledge
• Strategic thinker with a bias towards action
• Entrepreneurial with a willingness to tackle greenfield work
• Recent experience (no longer than 2 years past) selling into large technology players, e.g. Meta, Microsoft, Google, etc
• Deep understanding of how large technology players evaluate and approve vendors (preferred)
• Demonstrated success operating in environments with evolving requirements
• Executive-level communication and client-facing judgment

Responsibilities

• Client account intelligence and landscape mapping
• Help map the client’s outsourcing landscape across key verticals and business units
• Identify budget owners and decision makers
• Provide understanding of existing vendors and procurement pathways (e.g. preferred vendors vs pilots/bake-offs)
• Opportunity identification
• Prioritise prospects/leads (e.g. by ease of approach, switching potential, revenue potential etc)
• Provide perspective of the range prospects’ pain-points and the opportunities created by existing vendors’ limitations
• Assist in the definition and articulation of value propositions that will serve as good entry points for Hugo
• Help assemble a compelling “product” proposition, alongside the Vice President, Strategic Opportunities and Solutions Principal
• Relationship development and contracting
• Market Hugo broadly across organizations
• Organize, coordinate and attend initial conversations
• Help Hugo navigate internal client politics/workflows where appropriate
• Attend, support, and advance follow-on conversations through to contracting

Benefits

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
• We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers.
• Our compensation and benefits are highly competitive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed