Senior Director, Global Professional Services (Hybrid/Onsite)

Phenom People•Ambler, PA

40d•$155,000 - $175,000•Hybrid

About The Position

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,700 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! As an integral part of our Global Professional Services (GPS) organization, the Senior Director will manage a set of key customer project implementations and will lead a team of Project Managers, providing leadership and guidance, and assisting in the continuous improvement of the processes and tools that are leveraged to deliver an efficient and high-quality implementation experience to our customers. This role calls for a strong leader who has demonstrated experience as a strong technologist, consultant and program manager.

Requirements

10+ years of combined hands-on and management experience to deliver complex software product implementations for high-profile clients
Knowledge of Project Management Methodology and Software Development Life Cycles including Agile and Waterfall
Understanding of Common Web Technologies including SaaS platforms, CMS technologies, Java, HTML, XML, APIs, JavaScript, and CSS. You are not expected to write code, but you do need to understand technical requirements and configurations
High-level understanding of Cloud Computing and hosted applications
Experience with SSO, SSL, URL Structure, and SOAP UI/Testing Tools
Excellent verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences
Direct experience working with Agile SCRUM or Kanban teams
Strong communication and customer relationship skills
Applicants for this role must be currently authorized to work in the Unites States of America. At this time, we are not accepting applicants who require sponsorship, whether now or in the future.

Nice To Haves

Experience in Talent Acquisition/Human Resources technologies would be an asset(s)
PMP / PMI / Scrum and other relevant certifications would be an asset(s)

Responsibilities

Lead a portfolio of customer projects, providing management oversight and directing the planning, scoping, and execution of customer engagements.
Exercise consulting skills and a fundamental understanding of HR Technologies, Talent Acquisition, Talent Management practices, roles and challenges in order to provide guidance and best practices and ensure clients achieve their business goals.
Recognize, measure, and mitigate risks associated with customer engagements. You must be able to make prudent decisions concerning an organization's time, resources, and personnel to achieve desired outcomes.
Develop and communicate portfolio performance to executive leadership
Ensure actions and key deliverables are met and are kept within the defined scope.
Understand technical architecture and guide technical decisions required to deliver customer solutions
Be a coach and mentor to your team of Project Managers, supporting them as they guide our clients through the customer onboarding experience
Be the primary point of escalation for customer project issues and drive remediation, working across an array of stakeholder groups.
Set performance goals for Project Managers and coach them to help them achieve those goals.
Manage key input metrics and related decisions in order to drive progress towards annual goals