Senior Director, Global Learning & Development

Abercrombie & Kent • Aventura, FL

9d • $110 - $135 • Hybrid

About The Position

The Senior Director, Global Learning & Development (L&D) is responsible for leading the design, implementation, and execution of global training, education, and service excellence initiatives across Abercrombie & Kent Travel Group (AKTG). This role ensures consistent learning standards, brand alignment, and delivery of world-class service training to enhance sales effectiveness, improve conversion, and elevate the client experience across all brands and markets.

Requirements

• Strong background in global learning & development, ideally within the luxury travel or hospitality sectors
• Proven ability to develop training content, manuals, and materials across multiple markets
• Demonstrated success managing global or regional L&D teams
• Excellent collaboration skills with cross-functional teams (Sales, Operations, Product, IT, HR, Marketing)
• Strong understanding of sales & customer service processes
• High proficiency in technology systems with the ability to learn new systems quickly
• Excellent written & verbal communication skills
• Ability to manage multiple priorities in a fast-paced, global environment
• Adaptable, solution-oriented, and able to work effectively across multiple time zone
• Minimum 5 years of experience in L&D or training roles
• Experience leading global teams
• Experience in managing departmental budgets
• Valid U.S. Passport and Driver’s License required

Responsibilities

• Learning & Development Strategy
• Team & Stakeholder Management
• Systems, Technology & Knowledge Management
• Sales & Service Excellence
• FAMs & Educational Travel
• Measurement & Reporting
• Budget Management

Benefits

• A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
• Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card.
• Other elective benefits include medical, dental and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs and a 401(k) plan with generous company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees