Senior Director, Global IT Audit & Customer Assurance
About The Position
The Senior Director, Global IT Audit & Customer Assurance is a strategic leadership role responsible for developing and executing the global IT audit vision, evaluating technology and cyber risk, and managing the IT SOX testing program. Additionally, this Leader will be responsible to lead and enhance the organization’s Customer Assurance program streamlining how customers receive accurate, and timely information regarding the company’s security, privacy, resiliency and IT controls. The role serves as a trusted advisor to executive leadership, the Audit Committee, global business units, and key customers—strengthening control environments and reinforcing customer confidence in the company’s technology, data protection, and service delivery capabilities.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Accounting, or related field.
- 12+ years of experience in IT audit, SOX, risk management, or technology assurance roles.
- 5+ years of demonstrated leadership experience in a global or complex multi‑business environment.
- Expertise with frameworks such as NIST, COBIT, ISO 27001, and SOX
- Experience supporting SOC reports, SOX IT controls , and customer assurance programs
Nice To Haves
- Professional certifications such as CISA, CIA, CRISC, CPA or equivalent preferred.
Responsibilities
- Global IT audit oversight leading end‑to‑end planning, execution, and reporting for global audits covering across areas such as IT operations, cybersecurity, cloud and ERP applications.
- Design and maintain a risk-based IT audit universe
- Identify systemic control gaps, root causes, and enterprise-wide remediation strategies.
- Oversee tracking and validation of corrective actions,
- Leverage analytics, automation, and AI to enhance audit efficiency and insight quality.
- Oversight of the IT SOX testing program , including execution, and coordination with internal controls and external auditors.
- Lead the organization’s Customer Assurance COE , a newly created team to improve information and responsiveness to customers request for information and assurance in areas such as the company’s security, ESG, Business continuity, privacy, and IT controls.
- Lead and develop a high-performing global audit team and co-sourced partners.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
