Senior Director, Field Operations

Cogent Biosciences • Waltham, MA

109d • $215,000 - $275,000

About The Position

This critical role will lead the strategic and tactical execution of field (commercial customer-facing) operations supporting the launch of bezuclastinib across 3 important indications, Cogent Biosciences’ key pipeline asset. The Director of Field Operations will be a key member of the Commercial Operations and Analytics leadership team responsible for driving operational excellence for the commercial organization. We are seeking a strategic and hands-on leader to optimize field deployment, execution, and operational readiness for our upcoming launches. As a key strategic partner to senior sales leadership, this will own the design, implementation, and continuous improvement of our customer-facing operating model. The ideal candidate possesses both the strategic perspective required for sales excellence, and the executional perspective required for a field team to deliver a best-in-class launch. The ideal candidate will bring deep expertise in CRM systems, analytics, field operations, and cross-functional collaboration to drive operational excellence and accelerate launch impact.

Requirements

• Bachelor’s degree in Business, Life Sciences, or related field; MBA or advanced degree preferred.
• 8+ years of experience in pharmaceutical or biotech field operations, with launch experience in rare or specialty diseases.
• Proven expertise in CRM systems (e.g., Veeva, Salesforce), field analytics, and commercial data infrastructure.
• Strong understanding of field force effectiveness, territory design, and incentive compensation.
• Experience in a startup or growth-stage biotech environment preferred.
• Excellent project management, communication, and cross-functional collaboration skills.
• Ability to thrive in a dynamic, fast-paced, and highly regulated environment.

Responsibilities

• Strategic partner to Senior Sales Leadership, Market Access, Marketing, Patient Services and Analytics to understand key functional needs that translate to field operational solutions and execution.
• Engage and Align with critical cross-functional team members that support field teams (IT, HR, Compliance, Sales Training, Congress Execution, Medical, etc).
• Key field operations leader for real-time issue resolution, solution development, performance monitoring and operational support needs.
• Develop and lead all the field planning processes (at the National and Regional level) required to enable a field force to launch in the rare disease and oncology space.
• Develop and lead the annual cadence of key field engagements and meetings (business reviews, key sales meetings, performance updates, etc).
• Develop key field performance management and monitoring systems, processes and reporting (goals, key performance and execution metrics, etc) that are strategically aligned and visible to all stakeholders.
• Ensure compliance with regulatory and legal requirements, including credentialing and spend reporting.
• Collaborate with key functions (IT, L&D, Marketing) to develop, integrate and implement key field-facing tools such as CRM, call/business planning tools, peripherals (such as tablets), virtual selling capabilities, etc.
• Lead the onboarding and ongoing training requirements for the field to adopt new technology and processes into their way of working.
• Develop/implement novel enabling SOPs for the field force to allow them to perform more effectively.
• Oversee vendor relationships related to CRM, data analytics, and field operations platforms.
• Develop scalable reporting capabilities, field-facing dashboards, KPIs, and scorecards that enable actionable insights, performance monitoring and support coaching conversations.
• Work with commercial leadership to establish the overarching philosophy of the SIP (sales incentive plan) and build the SIP integration plan for the field.
• Build field response process and capability to respond to data, IC, and comp enquiries.
• Optimize the deployment of field resources and geographies aligned with the market opportunities across Cogent’s three potential indications.
• Support the scale and build of the field operations resourcing and infrastructure to prepare for launch.
• Act as a key member of the Launch Readiness workstream to represent the field readiness and key milestones reflecting the preparations for field activation on Day 1.

Benefits

• Competitive pay
• Performance-based bonus
• Stock options
• Insurance coverage (health, dental, life, and disability)
• Competitive time-off
• 401(k) plan
• Commuter/parking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees