Senior Director, Field Force Operations

Vertex Pharmaceuticals • Boston, MA

98d • $223,200 - $334,800

About The Position

Vertex is seeking an experienced commercial leader to lead North America's Field Operations team. The Senior Director, Field Force Operations will partner with Business Unit leaders and cross-functional stakeholders to enable and support all of North America's commercial field forces. This role reports to the Executive Director, North America Commercial Operations & Insight Analytics.

Requirements

• Bachelor's degree (BS/BA in Business/Finance, Mathematics, Sciences or equivalent)
• Typically requires 10+ years of pharmaceutical/biotech/consulting industry experience in related area of responsibility
• 5 years of supervisory/management experience, or the equivalent combination of education and experience
• Experience in managing projects related to pharmaceutical/biotech sales force sizing, field force reporting, data management, and incentive compensation
• Excellent project management and interpersonal/communication skills
• Understands and adheres to policies that regulate pharmaceutical Sample Accountability
• Thorough understanding of sales data tracking systems, processes, and methodologies
• Highly effective presentation skills, written and verbal communication skills
• Strong analytical skills, demonstrated by the ability to identify and understand complex issues and problems
• Demonstrated ability to work independently and manage multiple projects that require collaboration across functional areas
• Team player able to develop rapport and credibility with field and home office personnel
• Experience with CRM systems (i.e. Veeva, Salesforce.com, etc.)
• Experience with IQVIA DDD and Xponent data sets
• Experience in Specialty Pharmacy data sets
• Knowledge of Patient level de-deidentified data sets

Responsibilities

• Develops and implements industry best practices for sales force field enablement for launch and in-line brands
• Lead a team of field operations personnel and contingent workers
• Responsible for providing input into the field incentive compensation (IC) design with BU stakeholders
• Manage the administration of the field IC program (i.e. IC reports for field teams, HQ dashboards, etc.)
• Prepare and coordinate IC payments, ensure IC plans are compliant in aligned to Vertex principles
• Perform periodic IC plan 'health checks', maintain detailed set of IC documentation and business rules
• Establishes and maintains field force sizing, territory alignments and HCP targeting
• Designs and maintains field sales force and field sales management reporting dashboards
• Designs and maintains the customer relationship marketing tool and partner with cross-functional stakeholders
• Manages the vehicle fleet program for all field base personnel
• Manages the field sales force credentialling program
• Manages the product sampling program in line with industry policies and regulations governing sample accountability
• Build a strategy to strengthen and build Vertex's external footprint across therapeutic areas
• Ability to support multiple sales teams across small molecule and gene therapy disease areas
• Plan for scaling and growth of the North America commercial organization
• Key member of cross-functional team to design and implement incentive compensation program
• Collaborates with information technology team and Business Information teams to oversee construction/management of data infrastructure
• Ensures data integrity of external and internal data sources used to support Sales, Marketing, Market Access, and Medical Affairs groups
• Designs, documents, and maintains policies and procedures for areas of responsibility
• Manages vendors and services within assigned budgets
• Manages team members to ensure career development and quality field enablement related deliverables
• Completion of ad-hoc projects and analysis relating to Field Operations group responsibilities

Benefits

• Medical, dental and vision benefits
• Generous paid time off including a week-long company shutdown in the Summer and the Winter
• Educational assistance programs including student loan repayment
• Generous commuting subsidy
• Matching charitable donations
• 401(k) and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree