Senior Director, Field Experience Enterprise Strategy

Northwestern Mutual • New York, NY

115d • $123,480 - $229,320 • Hybrid

About The Position

The role involves delivering multi-year strategies for achieving our FX strategy vision, leading key components of strategic planning for our field experience strategy and spearheading alignment across FX teams for key focus areas. This role partners with senior leaders in the enterprise (field function, marketing, sales enablement, service and operations, measurement and analysis, etc) to help make strategic recommendations for large investments and with significant impact on the field experience to drive the Company's multi-year strategy and outcomes. This role sits at the intersection of operational insights, experience design, and project planning to help us strategize and plan for a cohesive, efficient field experience strategy.

Requirements

• Extensive experience creating strategies; 5-10 years of experience in strategy management consulting or enterprise level corporate strategy
• Bachelor's degree
• A team player who's also an independent thinker
• A robust analytical skill set, curiosity to learn, and a penchant to think about the art of the possible
• Must be deadline driven, organized and able to multi-task
• Exceptional verbal, written and presentation skills; strong PowerPoint skills required; familiarity with writing executive memos
• Financial services experience. Financial planning, wealth and asset management, and/or insurance experience preferred
• Executive and peer relationship building and stakeholdering
• Exceptional people management skills; ability to lead a small team with clear goals, coach strategic skillsets, and build positive team culture

Responsibilities

• Lead strategic initiatives including strategy development, socialization (leadership buy-in), and activation to accelerate achievement of our FX strategy aspiration
• Shape FX strategy direction by bringing an outside-in perspective through focus groups, competitive analysis, and external advisory councils
• Identify gaps between long term targets and strategic portfolio and provide recommendations to address gaps
• Deliver FX strategies and strategic roadmaps by spearheading strategic planning discussions including identifying outcomes and facilitating cross-functional planning workshops
• Identify internal insights across leadership advisory teams, user insights, and research (e.g., megatrends) and translate insights into actionable FX strategies; bring strategic insights to the forefront of discussion in coordination with Design user insights and Strategy & Integration teams
• Foster collaboration within the strategy function to support the ecosystem by promoting shared outcomes and identifying connections across the enterprise, client and field ecosystem; be the leading example of what 'good' looks like for our FX ecosystem
• Deepen partnerships with key enterprise functions through identifying shared outcomes, spearheading leadership communications and buy-in, and ongoing stakeholder management
• Develop presentations to synthesize our recommendations for executives, including the SLT, BOT and functional leadership teams
• Establish and continuously refresh end-to-end shared Objectives and Key Results (OKRs) for the FX function in partnership with senior FX leaders to provide transparency into progress; partner with dashboard team to define business drivers for ongoing measurement of OKRs
• Coach and mentor team members to build out the best team to shape our near and long-term FX strategy aspiration

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development
• flexible_scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees