Senior Director, Experience Solutions & Success

EVERSANA•New York, NY

1d•$177,000 - $208,000

About The Position

THE POSITION: The Sr. Director, Experience Solutions & Success oversees and leads the development/deployment of key strategic digital product/solutions for EVERSANA and ensures the target business benefits as part of EVERSANA’s digital growth strategy that these solutions deliver. The position is responsible for senior executive engagement and reporting on the state and performance of these initiatives.

Requirements

Bachelor’s degree in a technical or business discipline
18+ years of product leadership/management experience on digital products and/or technology-driven solutions
10+ years of experience with traditional project/program management (managing project managers) as well as Agile teams
Well-versed in Agile framework and rolling our Agile to an organization (some projects will be hybrid)
10+ years of experience with managing large-scale, cross-functional and global project teams
Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
Excellent communication skills (written and verbal) and embodies a collaborative work style
Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Proficiency in common software applications like Microsoft Office (Word, Excel, PowerPoint) and web browsers

Nice To Haves

master’s degree in business or Technical Discipline
20+ years of experience in the health sciences industry a plus
Agile certification
Knowledge of current Digital trends, practices and technologies including Automation / Bots, Cloud service / API management, CX/UX design, Data science, Digital Product management, E-Commerce, Immersive (AR/VR/XR), IoT / Sensor / Wearables etc.
Proficiency using the following software/hardware: Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft Outlook, Visio, Jira. The ability to learn and become proficient in company software packages

Responsibilities

Strategic partner to EVERSANA ESS clients connecting the dots across our organization, activating the appropriate teams and capabilities to help wedge in additional services over time.
Ensure flawless execution of our EVERSANA ESS activities and connect the dots to other areas of the business.
Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing
Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness, sales and connect the dots across our organization, activating the appropriate teams and capabilities
Assists new business pitch preparation and presentations
Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships
Leads Omnichannel Advisory Council management and customer engagements, including member interviews, synthesizing and pulling through applicable feedback to internal team, events planning
Supports and informs prospective client targeting efforts
3rd party Media vendor and internal media team liaison
Marketing contributor to omnichannel engine product roadmap
Supports and informs creation of new standard operating procedures for product implementation and handoff process for the engine once client signs
Partners with account, strategy, PMO across Divisions and Service Lines and omnichannel implementation and product teams to define the project approach and plan for omnichannel initiatives, oversees work plans/timelines and communicates revisions as necessary to meet changing needs and requirements across the program
Leads priorities and milestones at a program-level; manages assigned internal and external resources to completion
Setting and driving the strategic direction of the organization, ensuring alignment with overall business goals.
Leading, mentoring, and developing high-performing teams to achieve outstanding results.
Efficiently managing and allocating budgets and resources to maximize operational effectiveness.
Building and maintaining strong relationships with key stakeholders, including investors, partners, and customers.
Promoting a culture of continuous improvement and embracing new technologies or methodologies.
Ensuring compliance with relevant laws, regulations, and industry standards.
Representing the organization at major industry events, conferences, and forums.
Leading initiatives that support community development and environmental sustainability.