Senior Director, Excellence in Operations (XOC)

Comcast • Englewood, CO

223d • $152,672 - $229,009

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Requirements

• Bachelor's Degree in Operations Management or related field
• 10+ years of relevant work experience
• Prior experience operating a carrier class network
• Thorough understanding of Optical Transport
• Proven background running a large hyperscale organization
• Prior experience in a 24/7 NOC environment preferred

Responsibilities

• Lead in cultivating a strong organizational culture aligned with strategic goals
• Manage vendors and external consultants as required to produce specialty work products
• Develop, outline, write and deliver business process and strategy proposals
• Direct multiple project teams and/or provide ownership and high-value solutions to the Company
• Provide leadership and direction for diverse and complex functions
• Contribute to the development of the organization's business strategy
• Interpret business strategy and develop organizational objectives to align with this strategy
• Solve complex business issues through process improvement or strategic planning
• Improve field force, engineering staff and customer service effectiveness through work force management and process optimization
• Identify complex business issues and recommend value added solutions
• Direct the Excellence in Operations (XOC's) strategic planning efforts
• Integrate business solutions with technology innovations
• Manage large-scale process improvement programs, including logistics planning, scheduling, communications and change management
• Review industry trends in utility operations including advances in technology and the resulting impact on managing business
• Create business operations capability, leveraging shared support groups
• Develop a pipeline of technical expertise that will be required to meet long-term business goals
• Exercise independent judgment and discretion in matters of significance
• Maintain regular, consistent and punctual attendance
• Work nights and weekends, variable schedule(s) and overtime as necessary

Benefits

• Base pay dependent on job-related, non-discriminatory factors such as experience
• Eligibility for a Commission under the terms of an applicable plan for sales positions
• Eligibility for a Bonus for most non-sales positions
• Best-in-class Benefits to eligible employees
• Support for physical, financial and emotional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree