Senior Director, Emergency Department / Nursing Operations

Sutter Health•San Francisco, CA

32d•$129 - $207

About The Position

Provides administrative and nursing leadership to a team of multi-disciplinary leaders managing the delivery of patient care, or to a significant sized nursing team that operates across multiple campuses/affiliates. Participates in system-sponsored nursing and other relevant initiatives, establishing goals and standards to support patient care initiatives and to ensure the delivery of high-value quality care and achievement of common objectives. Develops and fosters a solid partnership with physicians, medical staff and Sutter Health leaders, and employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes. Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals and initiatives, including business, operations, and/or organizational priorities. Sets priorities to align with business objectives and annual plan. Establishes the direction of policies and procedures, and sets a structure for providing safe, consistent and effective patient care. Establishes overall operating and capital budget with input from management team, ensuring financial targets are achieved and variances are addressed timely.

Requirements

Bachelor's: Degree in Nursing, Health Administration or related field. or equivalent education/experience
RN-Registered Nurse of California
BLS-Basic Life Support Healthcare Provider
15 years of recent relevant experience.
Demonstrates clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable standards and regulations.
Understanding of clinical operations and workflows, and how operational process/workflow impacts other department operations.
Working knowledge and thorough understanding of health care laws, licensing and accreditation requirements, and clinical standards of practice with the ability to interpret and implement applicable requirements to ensure operational compliance.
Knowledge of emerging treads and regulatory changes, and how it impacts operations.
Business acumen, demonstrating ability to establish goals and standards to meet long and short- term objectives and make sound business decisions.
Demonstrates credible leadership presence with the ability to respond to questions with logic, clarity, calmness and authority; and the ability to engage others.
Demonstrates familiarity with various methods of care delivery and quality improvement concepts.
Ability to build and establish effective working relationships with employees, peers and leaders.
Demonstrates collaboration skills to facilitate open sharing of information and cooperation with various stakeholders, and to build consensus.
Demonstrates problem solving skills with the ability to handle difficult circumstances.
Working knowledge of wage and hour laws.
Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
Demonstrates verbal and written communication skills, with the ability to convey concepts and communicate information or issues in a manner that is readily understood by management and employees.
Interpersonal and presentation skills to deliver presentations to a variety of audiences.
Demonstrates understanding of financial planning, budgeting and the healthcare financial environment.
Demonstrates effectiveness in achieving goals through individuals without having direct control of those resources.
Demonstrates ability to manage and prioritize multiple projects in a fast-paced environment with changing business priorities.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Demonstrates flexibility and is adaptable to change, and is able to inspire others to welcome change.

Responsibilities

Provides administrative and nursing leadership to a team of multi-disciplinary leaders managing the delivery of patient care, or a significant sized nursing team that operates across multiple affiliates.
Participates in system-sponsored nursing and other clinical initiatives, establishing goals and standards to support patient care initiatives and to ensure the delivery of high-value quality care and achievement of common objectives.
Develops and fosters a solid partnership with physicians, medical staff and Sutter Health leaders, and employees to facilitate and collaborate on initiatives, to resolve operational challenges and/or to improve processes.
Develops and establishes the direction of policies and procedures, and sets a structure for providing safe, consistent and effective patient care.
Ensures protocols are in place to comply with affiliate, operating unit, and/or system standards, policies and procedures, the Joint Commission (TJC) standards, and applicable laws and regulations.
Takes a strategic approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes.
Establishes and communicates priorities and operational objectives to ensure business results are achieved.
Makes rounds with staff, patients and physicians, listening to concerns and issues, conducting service recovery, and ensuring appropriate patient care.
Reviews patient complaints and incidents, responding as appropriate and ensuring improvement plan, if needed, is developed and implemented.
Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
Identifies and works to remove barriers that may hinder delivery of patient care or the achievement of process/productivity improvement and efficiency.
Develops and maintains a working relationships external peers and/or local/state/federal agencies to facilitate and collaborate on issues resolution.
Negotiates with external partners, vendors or agencies relating to contracts, services and audits, ensuring terms and conditions follow operating unit and/or system protocols.
Provides guidance and/or direct intervention in resolving operating challenging or complex situations.
Keeps leadership informed of operations that may impact the community at-large or require proactive intervention.
Works with senior leadership to develop and establish short- and long-term strategic plans that complement system, operating unit or affiliate goals, including business, operations, and/or organizational priorities.
Communicates strategic plans to leaders to ensure alignment of goals.
Sets priorities to align with business objectives and annual plan.
Leads goal setting process, and provides roadmap for accomplishing goals. Monitors progress, developing action plans to address issues and challenges.
Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.
Develops plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
Identifies process improvement opportunities, and ensures action plans short/long term operational objectives.
Monitors operational trends and recurrent issues, ensuring leaders implement appropriate actions to address issues.
Actively includes other departments in the development of new or existing programs.
May participate in and/or facilitate ad-hoc committees and task forces to collaborate on or support new or ongoing initiatives.
Establishes overall operating and capital budget with input from management team, ensuring financial targets are achieved and variances are addressed timely.
Approves operating budgets, and capital requests.
Works with leaders to ensure achievement of financial targets via effective utilization of personnel, resources and supplies.
Monitors productivity, ensuring operational challenges are addressed timely.
Reviews financial reports, and ensures corrective action plans are implemented to address unfavorable variances.
Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.
Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
Evaluates staff performance and determines/approves merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leaders when major disciplinary action is necessary or in consultation with Human Resources.
Provides opportunities for career development, role expansion, and cross-training.
Conducts staff meetings for informative and educational purposes.
Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
Ensures staff maintains current and appropriate professional credentials.